Position Overview

We are looking for a strong, confident Service Advisor who can lead the front of the shop and maintain control of workflow. This is not just a customer service role — this position requires leadership, authority, and hands-on automotive knowledge.

You must be able to manage technicians, control the service schedule, and step in physically to assist with repairs when needed.

Responsibilities

Greet customers professionally and deliver an excellent experience
Listen carefully to customer concerns and document them accurately
Build detailed and organized repair orders
Provide accurate, profitable estimates for:
General auto repair & diagnostics
Brake repair & air brake systems
Suspension, shocks & struts
Tire service
Oil changes
Alignments
Present and explain repair recommendations confidently
Close jobs properly and avoid under-quoting
Schedule appointments efficiently and control shop workflow
Maintain strong communication between technicians and customers
Follow up with customers after repairs

Leadership Expectations

Maintain authority over technicians
Ensure DVIs are completed properly
Ensure labor is billed correctly
Prevent work from being sold at cost
Keep workflow productive and organized
Step in and physically assist technicians with repairs when needed to keep production moving
Be capable of performing mechanical repairs if required

Requirements

Fluent in Portuguese and English (Required)
Strong leadership personality
Hands-on mechanical knowledge
Ability to assist with repairs when necessary
Solid knowledge of automotive repair and diagnostics
Ability to estimate jobs accurately and profitably
Strong organizational and time-management skills
Detail-oriented and structured
Sales mindset with ability to confidently close jobs

What We Expect

Professionalism
Accountability
Authority without ego
Strong communication
High production standards

Compensation

Competitive pay based on experience
Performance-based incentives available

If you can lead, sell, organize, and step into the bay when needed — we want to talk to you.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

Employee assistance program
Employee discount
Professional development assistance

Shift:

8 hour shift

Work Days:

Every weekend
Monday to Friday

License/Certification:

Driver's License (Required)

Work Location: In person

Henry's Tire Service

Latest Jobs

Automotive Service Advisor