CUSTOMER SERVICE REPRESENTATIVE

SERVICE ADVISOR

About us: We are a fast-paced and currently growing company with focus on providing exceptional customer service. This includes keeping our customers informed and updated and providing them with choices to meet their vehicle care goals and needs.

We strive to hold ourselves to the highest values of integrity and honesty.

Our technicians are highly skilled, certified and provided with up-to-date diagnostic and specialty tools and equipment to ensure high quality and efficient repairs.

Qualifications: Successful candidates will be very professional, neat appearance, highly skilled at multi-tasking, self- motivated and organized, and possess excellent critical thinking, and problem solving skills. Must have 5 years of automotive industry experience and good understanding of automotive systems and terminology.

Hours: 7:30 – 5:30 Monday thru Friday

Duties: Will include the following.

· Customer Service: The number one priority!!!

· You will be the one to greet the customers, answer questions, set appointments, answer telephone calls, return calls and do everything you can to meet the customer needs and concerns.

· This position requires creating estimates following diagnosis and inspections. Explaining to customers the features and benefits of work to be done on vehicle. Sell diagnostics, repairs, and maintenance.

· You will need to procure all parts and supplies needed for the technician to successfully complete the approved repairs.

· Provide updates to the customer on expected completion time and any unforeseen issues along the way.

Duties will also include:

· Creating estimates, invoicing, receiving payments, ordering and receiving parts, and keeping the office organized and presentable.

Software and Computer System Development:

· Learn to fully operate our point of sale management system, email and SMS communication systems.

· Learn to fully operate online parts procurement programs per our standard procedures and other various dealer parts platforms as applicable.

· Communicate with various aftermarket warranty companies and submit information in their systems per their requirements, as well as documenting as needed for our vendor warranty requirements.

Benefits and Amenities (waiting period may apply):

Employer matching Simple IRA Retirement plan
Paid time off
Paid Holidays
Employer paid Health, Vision and Dental for employee (dependents paid by employee)
Clean Modern facility

Job Type: Full-time

Pay: $75,000.00 - $120,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday
No weekends

License/Certification:

Driver's License (Required)

Work Location: In person

Heritage Auto Repair

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