SUMMARY

Sells/leases new and used vehicles at dealership and achieves dealership standards for gross profit, volume, and customer satisfaction.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Sell and deliver a minimum number of vehicles per month (see addendum)
Submit a complete sales proposal and all associated paperwork in accordance with dealership policies.
Protect customer privacy by following Safeguards rules.
Utilize dealership sales control and follow-up systems.
Utilize dealership CRM system to maintain an active follow-up with prospects and customers.
Attend product and sales training courses as directed by manager including on-line and in-person training.
Participate in Manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management.
Conduct business in an ethical and professional manner in accordance with company policies and any applicable laws and rules.
Approach, greet, and offer assistance and/or directions to any customer who enters the dealership showroom or sales lot in accordance with dealership processes.
Fully explain and demonstrate product features and benefits to prospects.
Equally proficient with presenting cash, lease and finance payment options
Present all optional equipment and accessories.
Offer test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Salesperson and customer must comply with all traffic laws during test drive.
No smoking in any new, used or customer vehicle.
Maintain a Customer Satisfaction level above the market average as measured by the manufacturer.
Ensure that the sales manager has an opportunity to meet each customer.
Obtain and complete all paperwork and documents necessary to complete the transaction (insurance information, credit app, trade title, etc.).
Coordinates the preparation and inspect sold vehicles prior to customer handover.
Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Complete any and all required delivery documents and worksheets as required by dealership
Informs customers of service department process to make an appointment and to bring vehicle for service work. Introduces service and parts personnel if available.
Emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Assist with follow up on all post-delivery items, contract work, “work due”, and special requests to be sure that all customer expectations are met.
Review and analyze actions at the end of each day, week, month, and year to determine how to improve performance, effectiveness and efficiency.
Arrive on time for scheduled shift and meeting and maintain accurate timeclock records.
Check out with manager at end of shift to review business and activities.
Maintain professional appearance and adheres to dealership uniform policy.
Comply with Smoking Policy with no residual smoke odor.
Comply with all Company safety rules especially regarding safety shoes and eye protection.
Assist with inventory maintenance as needed (including moving, locking and organizing vehicles as directed).
Comply with all philosophies, policies, and procedures in the Employee Handbook

MARGINAL DUTIES

Other duties may be assigned.

RESPONSIBILITIES & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE

No prior experience or training required.

LANGUAGE & COMMUNICATION SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write and type simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and training information.
Basic computer skills.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to understand customer’s needs and wants and answer their questions.

LICENSES

Current State Sales License
Valid Driver's License
Maintain a driving record acceptable to the dealership’s insurance carrier.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activities

The chart below indicates the scope and comparative time spent performing each activity:

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

Walk

Sit

Use hands to finger, handle, or feel

Reach with hands and arms

Climb or balance

Stoop, kneel, crouch, or crawl

Talk or hear

Taste or smell

Lifting/Moving

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Vision Abilities

Specific vision abilities required by this job include:

Close vision
Distance vision
Peripheral vision
Depth perception
Ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Minimum Performance Requirements for a New Car Salesperson

You must sell/lease a minimum of 9 cars per calendar month from Hoehn Honda.

You must sell/lease 27 cars in 3 consecutive months.

If you do not meet these minimum standards then disciplinary action will be taken.

Exceptions to the above minimum standards may be made for extreme circumstances as deemed appropriate by the General Manager.

Hoehn Master

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