Job Summary

We are seeking an experienced Service Manager to lead our Heavy Duty Commercial Truck Service Department. This role is responsible for overseeing daily shop operations, driving profitability, improving technician productivity, and ensuring exceptional customer satisfaction.

The ideal candidate has strong leadership experience in a heavy-duty truck dealership or fleet environment, understands diesel service operations, and has a proven track record of managing departmental performance.

Responsibilities

Oversee daily operations of the service department, including workflow and scheduling
Lead, mentor, and develop service advisors, technicians, and shop foremen
Monitor technician productivity, efficiency, and labor gross profit
Manage departmental P&L and control expenses
Review repair estimates and ensure accurate billing
Oversee warranty administration and maximize warranty recovery
Resolve escalated customer concerns and maintain strong fleet relationships
Ensure compliance with OEM standards, safety policies, DOT, OSHA, and EPA regulations
Recruit, hire, and retain qualified diesel technicians
Promote preventative maintenance programs and service growth initiatives

Qualifications

5+ years of experience in heavy-duty truck service operations
3+ years of management experience in a dealership or fleet environment
Strong knowledge of diesel engines, electrical diagnostics, drivetrain systems, and emissions systems
Experience managing departmental financial performance (P&L responsibility)
Proven leadership and team development skills
Proficiency with dealership management systems (DMS)
Strong communication and conflict resolution skills
Valid driver’s license with clean driving record

Preferred

OEM dealership experience with brands such as Freightliner, Kenworth, Peterbilt, Volvo Trucks, or Mack Trucks
ASE certifications
Experience managing high-volume service operations

Compensation & Benefits

Competitive base salary + performance bonus
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Career advancement opportunities

Why Join Us?

Established and reputable commercial truck dealership
Strong customer base including fleets and owner-operators
Growth-oriented leadership team
Opportunity to make a measurable impact on department performance

Job Types: Full-time, Commission

Pay: $6,500.00 - $7,500.00 per month

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Heavy Commercial Truck: 5 years (Required)
Auto service management: 3 years (Required)

License/Certification:

Do you have a valid CDL (Preferred)

Hughes Motors, Inc.

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