We are seeking a Service Coordinator to support our plumbing and HVAC service department. This role is strictly office-based with a requirement of past service industry experience and focused on billing, dispatch, and administrative support. The ideal candidate is detail-oriented, organized, and has several years of direct QuickBooks Online experience managing invoicing and billing in a fast-paced service environment.

Responsibilities:

Schedule and dispatch plumbing & HVAC technicians for service calls
Check technicians in/out of ServiceChannel, IVR, and other client work order portals
Follow up on open work orders; upload notes, photos, and closeout documentation
Prepare and process billing, invoicing, and job costing in QuickBooks Online (multiple years of hands-on experience required)
Maintain service records, service contracts, compliance documents, and proposals
Communicate with customers on scheduling, status updates, and billing questions
Work with office staff on collections, reporting, and customer account management
Assist with estimating and proposals for service contracts and repair jobs
Ensure all service paperwork is accurate and complete before closeout

Required Qualifications:

3+ years experience in service coordination, dispatch, or office administration (plumbing/HVAC industry preferred)
3+ years hands-on experience with QuickBooks Online (billing, invoicing, job costing)
Experience with ServiceChannel, Corrigo, IVR, or similar client work order platforms
Strong organizational and clerical skills with attention to detail
Excellent communication skills (phone, email, and client-facing)
Ability to multitask and manage a fast-paced service environment
Proficiency with scheduling software and Microsoft Office/Google Workspace
Technologically savvy with strong computer and software skills
Positive, can-do attitude with willingness to learn and take initiative
Typing speed to accurately document service calls, work orders, and compliance notes in real time.

Preferred Qualifications:

Prior plumbing/HVAC service office experience
Familiarity with compliance paperwork (e.g., Department of Buildings filings, Local Law 152 documentation)
Experience creating service proposals and job cost reports

What We Offer:

Competitive salary
Health, dental, vision, and 401k benefits
Paid holidays and time off
Long-term stability with a respected, family-run company

Apply now to make a difference!

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off

Application Question(s):

Are you comfortable typing quickly and accurately while handling phone calls, scheduling, and live work-order updates?

Experience:

Quickbooks Online: 3 years (Required)
working in a SERVICE/contracting based company: 2 years (Required)

Ability to Commute:

Forest Hills, NY 11375 (Required)

Work Location: In person

HVAC/Plumbing & Heating

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