Join the Icon Motors automotive team as an energetic Automotive Service Advisor for their franchise operation! In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a seamless and positive experience for every driver. Your enthusiasm for automobiles combined with excellent customer service skills will drive customer satisfaction, foster loyalty, and support our dealership’s reputation for quality. If you thrive in a fast-paced environment, love working with vehicles, and excel at building relationships, this is the perfect opportunity to accelerate your career in automotive service! CANDIDATES MUST BE BI-LINGUAL SPEAKING PORTUGUESE AND ENGLISH

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Clearly communicate repair recommendations and explain necessary services
Prepare detailed auto estimates, including labor, parts, and additional services
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Manage cash handling transactions accurately and maintain detailed service writing records
Follow up with customers post-service to ensure satisfaction and promote automobile sales opportunities

Proven dealership experience as an Automotive Service Advisor or similar role in auto service management
Experience in auto estimating software and service writing processes
Excellent customer service skills with a proactive approach to problem-solving and communication
Familiarity with mechanic work or service technician experience is highly advantageous to better understand technical issues
Knowledge of automotive repair standards and safety protocols is essential for success in this role

MUST BE BI-LINGUAL SPEAKING BOTH ENGLISH AND PORTUGUESE

Join Icon Motors and be part of a vibrant team dedicated to delivering exceptional automotive care!

Pay: $67,240.56 - $80,977.88 per year

Work Location: In person

Icon Motors

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Automotive Service Advisor