Position Summary: The Service Manager is responsible for running service department.

Essential Duties & Responsibilities:

Responsible for managing a team of Service Advisors, Support Staff & Technicians to deliver a world class experience for customer base
Ensure Customer Satisfaction objectives achieved in line with OEM targets
Ensure Service Retention metrics are achieved in line with OEM targets
Ensure budget is achieved or exceeded with regards to financial performance metrics
Maintain warranty compliance
Workshop Capacity Planning
Ensure alternative transportation available
Help maintain workshop tools and equipment
Help forge and maintain relationships with customer base
Devise and maintain marketing strategies
Review competitor pricing to ensure effective labor rates are maintained
Human Resource management
Compile a variety of ledgers and documents to report financial progress to ownership

Qualifications:

5 plus years Dealership experience essential
CDK knowledge preferred
Familiar with latest vehicle technologies
Strong communicator both written and verbal

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Infiniti of San Jose

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Automotive Service Manager