We are a busy and fast-paced marine dealership seeking an experienced Marine Service Writer to join our service department. The ideal candidate will have previous service writing experience—preferably within the marine industry—and the ability to deliver excellent customer service in a high-volume environment.

Key Responsibilities

Serve as the primary point of contact between customers and the service department.
Write, open, and process work orders accurately and efficiently.
Communicate clearly with customers regarding diagnostics, repair timelines, estimates, and service updates.
Coordinate with technicians to ensure proper repair documentation and workflow.
Maintain organized service records and follow dealership processes.
Assist customers in person, over the phone, and via email with professionalism and urgency.
Ensure high levels of customer satisfaction by addressing questions and concerns promptly.
Support daily shop operations in a busy service environment.

Qualifications

Service writing experience required; marine industry experience strongly preferred.
Strong communication skills—professional, clear, and customer-focused.
Comfortable interacting with customers daily in a busy dealership setting.
Familiarity with boat systems, engines, maintenance procedures, or marine terminology is a plus.
DEALERSHIP and Lightspeed EVO experience is highly desirable.
Strong organizational skills with the ability to manage multiple tasks and deadlines.
Team-oriented attitude and ability to work effectively with technicians and management.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Service writing: 5 years (Preferred)

Work Location: In person

Ingman Marine

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