Job Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective management of service technicians, parts, and repair processes. Your leadership will inspire a high-performance team dedicated to delivering top-quality automotive repairs and maintenance. If you thrive in a fast-paced environment and possess a passion for automotive excellence, this is your opportunity to make a significant impact in our dealership.

Duties

Manage the entire service department, including scheduling, workflow, and resource allocation to maximize efficiency and customer satisfaction
Lead, motivate, and develop a team of service technicians and support staff to achieve high standards of performance and professionalism
Oversee vehicle diagnostics, repairs, and maintenance services such as oil changes, brake repairs, transmissions, suspension work, alignments, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
Ensure accurate service writing and auto estimating to provide transparent quotes and facilitate upselling opportunities that enhance revenue
Maintain strict adherence to safety protocols and quality standards across all repair processes
Handle customer inquiries with professionalism, ensuring positive experiences that foster loyalty and repeat business
Monitor parts inventory levels and order supplies as needed to keep operations running smoothly
Manage cash handling procedures accurately while maintaining detailed records of transactions
Promote automotive sales by advising customers on vehicle upgrades or additional services that meet their needs

Experience

Proven dealership experience with a strong background in auto service management is essential
Extensive knowledge of automotive diagnostics, mechanical repair techniques, and vehicle maintenance procedures
Hands-on experience with service technician supervision and training
Familiarity with auto estimating software and service writing practices
Strong understanding of automotive systems including transmissions, oil changes, brakes, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair techniques
Demonstrated ability to upsell services effectively while maintaining excellent customer service standards
Prior experience in sales within an automotive setting is highly desirable
Excellent organizational skills with the ability to handle cash transactions accurately
Mechanical knowledge combined with dealership experience ensures comprehensive understanding of vehicle repairs

Join us as an Automotive Service Manager where your leadership fuels our success! Bring your expertise in automotive diagnostics and repair alongside your passion for delivering outstanding customer experiences. We offer a vibrant work environment where energetic professionals like you can thrive—driving both your career growth and our dealership’s reputation for excellence.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount

Work Location: In person

Jeff England Motor Company

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