At Thompsons Chrysler Dodge Jeep Ram, we have proudly served our community since 2014 with a focus on honesty, transparency, and long term relationships. As a family owned dealership, we believe being a good business means being an active and reliable community partner.

The Sales Manager is responsible for overseeing new and used vehicle sales operations, managing inventory, supervising the sales team, and achieving measurable performance targets. This role requires leadership, strategic planning, and coordination across departments to ensure that Thompsons Auto Group meets its financial goals while providing customers with exceptional service.

Core Responsibilities

Sales Leadership & Team Management

Recruit, hire, train, and develop a motivated sales team aligned with Thompsons’ mission and values.
Inspire and lead the team to meet and exceed monthly, quarterly, and annual sales targets.
Set individual and team performance goals based on gross/net profits, units sold, and customer satisfaction.
Evaluate team members regularly, offering constructive feedback and coaching to improve performance.

Inventory Management & Sales Operations

Acquire, order, and maintain a balanced inventory of new and used vehicles to meet market demand and sales targets.
Manage trade-ins, sales processes, and delivery of vehicles. Maintain accurate vehicle and sales history logs.
Develop and execute sales campaigns and promotions, leveraging manufacturer programs and incentives.
Use merchandising and showroom displays to promote vehicles and accessories effectively.

Financial Management & Reporting

Develop forecasts and budgets to achieve revenue and expense goals. Monitor KPIs and adjust strategies accordingly.
Prepare and present reports on department performance to the General Manager as requested.
Collaborate with the General Manager to establish and review monthly and annual goals.

Cross-Department Collaboration & Customer Engagement

Coordinate closely with parts, service, and finance departments to deliver a seamless customer experience.
Participate in meetings and strategy sessions to align departmental efforts and enhance dealership performance.
Actively engage with customers, fostering long-term relationships to encourage repeat business and referrals.

Facility Management & Marketing Alignment

Ensure the showroom is appealing and well-organized to attract customers.
Partner with the marketing team to develop sales promotions and maintain online reputation by responding to customer feedback and reviews.
Supervise employees to maintain a clean, efficient, and professional work environment.

Skills & Competencies

Leadership: Proven ability to inspire and develop a team to meet goals and foster a collaborative environment.
Customer-Centric Focus: Passionate about delivering exceptional service and meeting customer needs.
Communication & Problem-Solving: Strong verbal and written communication skills with the ability to resolve issues promptly.
Financial Acumen: Ability to read, analyze, and manage budgets, forecasts, and sales reports.
Organizational Skills: Detail-oriented with excellent time management and multitasking abilities.
Technology Proficiency: Familiar with dealership management systems (DMS), CRM software, and Microsoft Office tools.
Industry Knowledge: Strong understanding of financing products, trade-in evaluations, and manufacturer programs.

Physical Requirements

Environment: Work primarily indoors in air-conditioned offices and showroom.
Sitting/Standing/Walking: Regular sitting, standing, and walking throughout the day.
Lifting: Occasionally lift up to 25-50 lbs.
Repetitive Movement: Frequent use of hands for computer work, writing, and paperwork.
Mobility: Occasionally bend, twist, stoop, and climb stairs.
Visual Acuity: Ability to read reports, customer applications, and financial documents accurately.

Expectations & Performance Standards

Uphold integrity by ensuring ethical and transparent sales interactions.
Maintain a professional appearance and demeanor, reflecting accountability and continuous improvement.
Attend meetings, meet personal and team performance goals, and follow through on assigned projects.
Adhere to confidentiality policies to protect sensitive customer information.
Be available to work evenings, weekends, and holidays as required.
Actively participate in community events to promote Thompsons’ presence and reputation.
Stay current with industry trends, manufacturer updates, and product knowledge through continuous learning.

Bachelor’s degree in business, marketing, or a related field (preferred) or equivalent experience.
2-4 years of work-related experience in sales or management roles in the automotive industry.

Certificates, Licenses & Registrations

Valid State Sales License.
Valid Driver’s License.
Completion of manufacturer training as required.

JEFF THOMPSONS AUTO GROUP INC

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