JN Automotive Group is seeking an experienced, driven, and operationally focused Service Operations Manager to oversee the daily operations and performance of the Service Department at our Honolulu dealership location. This leadership role is responsible for driving operational efficiency, customer satisfaction, profitability, employee development, and overall fixed operations performance while ensuring an exceptional guest experience aligned with the JN Automotive Group brand and culture.

Responsibilities

Oversee daily service department operations, workflow, and team performance
Drive department profitability through effective labor sales, parts sales, productivity, and operational controls
Monitor and improve customer satisfaction, CSI performance, retention, and overall guest experience
Partner closely with Service Advisors, Technicians, Parts Department personnel, and dealership leadership to ensure accountability and operational alignment
Develop and implement processes, KPIs, and performance standards to improve efficiency and consistency within the Service Department
Review repair order metrics, technician productivity, labor gross, warranty performance, and staffing levels
Lead hiring, coaching, training, and performance management efforts for service department personnel
Support technician recruitment, retention, and development initiatives
Ensure compliance with manufacturer standards, warranty requirements, safety regulations, and company policies
Assist with budgeting, forecasting, inventory coordination, and expense management within fixed operations
Identify opportunities to improve service lane traffic, operational flow, technician efficiency, and customer communication
Address escalated customer concerns professionally and efficiently while protecting the dealership’s reputation and customer relationships
Collaborate with executive leadership to support operational growth and long-term dealership goals

Qualifications

Minimum 5 years of automotive service management or fixed operations leadership experience required
Strong understanding of dealership fixed operations, service drive management, technician workflow, warranty administration, and customer retention strategies
Proven leadership, coaching, communication, and team development skills
Strong financial acumen and ability to analyze service department KPIs and operational reports
Experience managing service profitability, labor gross, technician productivity, and operational expenses
Ability to work effectively in a fast-paced, high-volume dealership environment
Experience with dealership management systems such as Reynolds & Reynolds, CDK, Tekion, or similar platforms preferred
Strong problem-solving, organizational, and operational planning skills
Valid driver’s license with acceptable driving record required

Preferred Qualifications

General Motors or multi-franchise dealership experience preferred
Experience leading high-performing service teams in a customer-focused environment
Strong background in customer experience improvement initiatives and operational process development

Compensation & Benefits

Competitive base salary with bonus and performance incentive opportunities
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee vehicle purchase and service discounts
Career growth and advancement opportunities within JN Automotive Group

JN Automotive Group is committed to delivering exceptional service experiences while building a strong, team-oriented culture focused on accountability, professionalism, and customer care.

Pay: Up to $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

Automotive Service Manager: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Honolulu, HI 96813: Relocate before starting work (Required)

Work Location: In person

JN Automotive Group

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Service Operations Manager