Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will act as the primary point of contact for customers, providing exceptional service while facilitating communication between the customer and the service department. This role requires a strong understanding of automotive services and the ability to effectively upsell services while ensuring customer satisfaction.

Duties

Greet customers promptly and professionally, assessing their service needs.
Conduct thorough consultations to understand customer concerns and vehicle issues.
Utilize mechanical knowledge to provide accurate diagnostics and recommend appropriate services.
Explain repair and maintenance options, including oil changes, automotive diagnostics, and auto body repair.
Facilitate communication between customers and technicians, ensuring clarity on service recommendations.
Manage service appointments, ensuring timely completion of work and effective scheduling.
Upsell additional services based on customer needs and vehicle condition.
Maintain detailed records of customer interactions, service history, and follow-up actions.
Ensure a clean and organized service area for optimal customer experience.

Experience

Previous experience as a Service Advisor or in a similar role within the automotive industry is preferred.
Strong mechanical knowledge with familiarity in automotive repair, diagnostics, and sales.
Excellent communication skills with the ability to explain technical information clearly to customers.
Proven ability to upsell services while maintaining high levels of customer satisfaction.
A background in automotive sales or related fields is preffered.

Join our team as a Service Advisor where your expertise will help us deliver outstanding service to our valued customers!

Job Type: Full-time

Pay: $4,000.00 - $12,000.00 per month

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday
Rotating weekends

People with a criminal record are encouraged to apply

Experience:

Service writing: 1 year (Preferred)

Ability to Commute:

Rock Hill, SC 29730 (Required)

Ability to Relocate:

Rock Hill, SC 29730: Relocate before starting work (Required)

Work Location: In person

JT's Kia of Rock Hill

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