Customer Service Representative

Golden, CO
Full-Time

Build Your Career with Kaizen Collision Center

Kaizen Collision Center is focused on growth, improvement, and building a strong future for our team.

We take a forward-thinking approach — embracing OEM certifications, dealership partnerships, electric vehicle repair, and ongoing employee training, while staying connected to the communities we serve.

“Kaizen” means continuous improvement, and that mindset drives everything we do — from how we repair vehicles to how we support our team.

If you’re looking to be part of a company that values consistency, teamwork, and long-term opportunity — we want to meet you.

Position Overview

The Customer Service Representative (CSR) plays a key role in delivering a smooth, professional, and positive experience for every customer throughout the repair process.

This is a front-facing position in a busy shop environment, ideal for someone who can stay organized, communicate clearly, and keep things moving.

What You’ll Do

Customer Experience

Greet customers in person and over the phone
Walk customers through the repair process, including insurance and payment steps
Build trust and maintain clear, consistent communication

Vehicle Intake & Documentation

Assist with vehicle check-in process
Map and document damage
Take photos and maintain accurate repair files in line with company and partner standards

Administrative Support

Collect payments and manage transactions
Update rental systems (ARMS)
Support the General Manager with documentation and reporting
Assist with accounts receivable follow-up

Additional duties may be assigned based on business needs.

What We’re Looking For

Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Team-oriented mindset with a willingness to help where needed
Basic computer proficiency
Effective time management

Requirements:

Valid driver’s license
Eligible to work in the United States
Ability to pass a background check

Preferred (Not Required)

Experience in the collision repair or automotive industry
Bilingual (Spanish)

Why Join Kaizen

Stable, growing company
Opportunity to grow within the organization
Supportive team environment
A company committed to doing things the right way

If you take pride in helping people, staying organized, and being part of a strong team — this is a great opportunity to build a long-term career.

Apply today and grow with Kaizen Collision Center.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

Day shift

Work Location: In person

Kaizen Collision Center

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