Description:

Hotsy of Nashville, a division of Kelsan, is seeking a Area Retail Sales & Service Manager to oversee the daily operations of our retail and service counter. This role is heavily focused on customer service, coordinating equipment repairs, and ensuring customers receive timely support for their pressure washers and cleaning equipment.

The ideal candidate enjoys working directly with customers, solving problems, and managing service workflows to keep equipment running and customers satisfied.

Key Responsibilities

Serve as the primary point of contact for customers needing equipment service, repairs, or parts
Coordinate incoming service requests and schedule repairs with service technicians
Communicate repair timelines, service updates, and equipment recommendations to customers
Manage the service counter and service technicians
Troubleshoot customer equipment issues and help determine service or parts needs
Assist customers with purchasing parts, detergents, and equipment as needed
Maintain accurate service records, work orders, and customer communication
Monitor parts inventory and ensure technicians have the materials needed for repairs
Support daily retail operations including order processing and customer transactions
Maintain a clean, organized showroom and service area
Build strong relationships with local contractors, fleet managers, and commercial customers

Requirements:

3+ years of customer service, service coordination, or equipment service experience
Strong communication and problem-solving skills
Ability to manage multiple service requests and priorities
Mechanical aptitude or familiarity with equipment repair environments preferred
Experience in power equipment, automotive service, construction equipment, or similar industry is a plus
Strong organizational skills and attention to detail
Basic computer skills and ability to manage service orders and customer records

Kelsan, Inc

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Area Retail & Service Manager