Job Summary
Come have fun and make money! Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm for cars and exceptional customer service skills will drive success! In this energetic role, you will serve as the vital link between customers and our skilled technicians, guiding vehicle repairs and maintenance with clarity and confidence. Your expertise will ensure customers receive top-tier service, accurate estimates, and a seamless experience from start to finish. If you thrive in a fast-paced environment and are passionate about automotive excellence, this is the perfect opportunity to accelerate your career in auto service management!

Responsibilities

Greet customers warmly, listen to their vehicle concerns, and provide clear explanations of recommended services.
Write detailed service orders and estimates using auto estimating software, ensuring transparency and accuracy.
Coordinate with technicians to diagnose issues using automotive diagnostics tools and mechanical knowledge.
Promote additional services such as oil changes, tire service, brake repair, alignments, suspension work, shocks & struts, transmission repairs, diesel engine repairs, air brake systems, and auto body repairs.
Upsell appropriate maintenance and repair services to enhance vehicle performance and safety while meeting dealership sales goals.
Manage cash handling procedures accurately and efficiently during transactions.
Maintain thorough documentation of all customer interactions, service write-ups, and repair orders for quality assurance.

Qualifications

Proven dealership experience or prior auto service management background is highly preferred.
Strong mechanical knowledge with hands-on mechanic experience or service technician background.
Familiarity with automotive diagnostics, auto estimating software, and service writing processes.
Knowledge of automotive repair specialties including transmissions, oil changes, brake systems, alignments, suspension components, tire services, diesel engines, shocks & struts, air brakes, and auto body repair.
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Ability to upsell services tactfully while prioritizing customer needs.
Experience in auto sales or automobile sales is a plus but not required.
Strong organizational skills with attention to detail; ability to handle cash transactions accurately. Embark on a rewarding career where your automotive expertise fuels customer satisfaction and business growth! We are committed to supporting your professional development in a vibrant environment that values energy, transparency, and excellence in automotive service delivery!

Pay: $30,000.00 - $60,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Kimberly Eakin Kia

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Automotive Service Advisor