Office Coordinator / Service Dispatcher
Kohler Heating & A/C, Inc. — Gig Harbor, WA
Job Type: Full-time
Benefits: Medical benefits included

About Kohler Heating & A/C, Inc.

Kohler Heating is a family-owned business headquartered in Gig Harbor, WA, serving customers throughout Pierce and Kitsap counties. With over 25 years in business, we’ve built a strong reputation for quality work and customer service.

We are a growing company with a close-knit team of about 15 employees—combining office staff, service technicians, and installers. We take pride in maintaining a team-oriented, supportive, and fast-paced work environment where everyone plays an important role.

Position Overview

We are looking for a highly organized, motivated Office Coordinator / Service Dispatcher to join our team in Gig Harbor.

This role is ideal for someone who enjoys multi-tasking, problem-solving, and working directly with customers, while helping keep daily operations running smoothly.

You’ll split your time between:

Customer service & dispatch coordination
General office management & administrative support

What We’re Looking For

You might be a great fit if you:

Enjoy being part of a small, team-focused environment
Thrive in a fast-paced, sometimes hectic setting
Stay calm under pressure and can juggle multiple priorities
Are a strong communicator (phone, email, in-person)
Are detail-oriented and highly organized
Are comfortable learning and managing systems
Live in or near the Gig Harbor / Tacoma area

Key ResponsibilitiesService Dispatch & Customer Service

Answer a high volume of incoming calls
Schedule service and maintenance appointments
Dispatch technicians to daily jobs
Communicate clearly with customers and field staff
Assist with billing follow-up and syncing with QuickBooks
Help improve scheduling and dispatch systems for efficiency

Office Management & Administrative Support

Support bookkeeper, sales team, and installation crews
Perform basic data entry and bookkeeping tasks
Track job progress and follow up with owner/office manager
Maintain detailed customer call records
Manage customer service email inbox
Help keep the office organized and stocked with supplies

Qualifications

Experience in HVAC/Dispatching is a must.
QuickBooks (preferred)
Microsoft Excel & Word
Strong organizational and multitasking skills
Excellent communication skills
Ability to learn quickly and adapt as the company grows

What We Value Most

More than anything, we’re looking for someone who:

Can see the long-term vision of a growing company
Wants to be part of building something meaningful
Is dependable, positive, and team-oriented

Growth Opportunity

This is an excellent opportunity for someone looking to grow with a company long-term. As Kohler Heating continues to expand, there will be opportunities to take on more responsibility and develop your career.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

HVAC/Dispatching: 2 years (Required)

Ability to Commute:

Gig Harbor, WA 98335 (Required)

Work Location: In person

Kohler Heating & A/C

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