Dealership:

L0389 Land Rover Orlando

A Rare Opportunity to Lead the Service Experience

Service Manager | Land Rover Orlando

Above and Beyond The Land Rover Experience

Land Rover Orlando is seeking an experienced Service Manager to lead our Service Department and deliver an exceptional ownership experience for every guest.

This is an opportunity for a proven automotive service leader who understands that in the luxury automotive market, the customer experience is just as important as the service operation itself.

We are specifically seeking a candidate with previous Jaguar Land Rover (JLR) Service Manager experience. Prior JLR experience is highly preferred. Candidates with extensive highline service leadership experience with Mercedes-Benz, BMW, or Porsche will also be considered.

What You’ll Do

Lead, motivate, and develop a high-performing Service Department
Deliver an exceptional luxury customer experience from write-up through vehicle delivery
Drive CSI, customer satisfaction, retention, and service department performance
Lead and develop Service Advisors, technicians, and support personnel
Establish a culture of accountability, professionalism, hospitality, and excellence
Monitor department KPIs, productivity, profitability, and overall performance
Recruit, train, coach, and develop Service Department personnel
Resolve customer concerns professionally while protecting the integrity of the Land Rover brand
Ensure a consistent, elevated experience for every customer

What We’re Looking For

Proven Jaguar Land Rover Service Manager experience — strongly preferred
Previous dealership Service Manager experience in a luxury/highline environment
Extensive highline automotive service experience with Land Rover, Jaguar, Mercedes-Benz, BMW, or Porsche
Demonstrated success achieving excellent CSI/customer satisfaction scores
Strong leadership and team-development skills
A genuine commitment to hospitality and delivering an exceptional customer experience
Proven ability to lead a high-performing Service Department
Strong communication, organization, and problem-solving skills
Ability to recruit, develop, coach, and retain top Service Department talent
Strong computer and dealership management system skills
Valid driver’s license and acceptable driving record

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The Ideal Candidate

The ideal candidate isn't simply an experienced Service Manager — they know how to deliver the experience.

You understand the expectations of luxury automotive customers and know how to create a Service Department culture where hospitality, communication, accountability, and exceptional CSI scores are part of the everyday standard.

If you have JLR Service Manager experience and are ready to lead a premium Service Department at Land Rover Orlando, we want to hear from you.

Join Land Rover Orlando and help us deliver an ownership experience that goes Above and Beyond.

Land Rover Orlando

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