SERVICE MANAGER – LEAD A HIGH-PERFORMING TEAM | LANDERS MCLARTY FORD (HUNTSVILLE, AL)

LEADERS WANTED. RESULTS REWARDED.

Landers McLarty Ford is seeking an experienced, driven Service Manager to lead our high-volume service department. This is a prime opportunity for a proven leader who knows how to drive performance, elevate customer satisfaction, and maximize profitability.

WHY THIS OPPORTUNITY:

Established dealership with strong customer traffic
High-performing team and growth potential
Competitive compensation with performance-based incentives

KEY RESPONSIBILITIES:

Oversee daily operations of the service department
Drive revenue, profitability, and departmental KPIs
Lead, coach, and develop Service Advisors and Technicians
Monitor workflow, productivity, and efficiency
Ensure exceptional customer satisfaction and retention
Maintain compliance with manufacturer and dealership standards

WHAT WE’RE LOOKING FOR:

Proven experience as a Service Manager or Assistant Service Manager
Strong leadership, coaching, and team-building skills
Deep understanding of fixed operations and KPIs
Ability to drive sales and improve CSI scores
Organized, results-driven, and hands-on leader

COMPENSATION & BENEFITS:

Aggressive pay plan (salary + performance bonuses)
Health, dental, and vision insurance
401(k) with company match
Paid time off & holidays
Ongoing training and advancement opportunities

If you know how to build teams, drive numbers, and deliver top-tier customer experience, we want to talk to you.

Apply on Indeed or contact Landers McLarty Ford directly for a confidential conversation.

Responsibilities:

Forecasts goals and objectives for the department. Prepares and administers an annual operating budget for the service department.
Train the service sales staff to tactfully handle customer inconveniences, misunderstandings and complaints.
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly.
Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer.
Ensure that every employee exhibits pride of workmanship.
Make every reasonable effort to make vehicle service a pleasant customer experience.
Must be at or above regional CSI scores.
Generate and continually strive to increase labor sales.
Set individual and total shop sales objectives.
Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
Develops and implements a marketing plan which promotes new and repeat business.
Provide the material support necessary to sell service.
Maintain daily sales and production records as prescribed by dealership management.
Review the sales performance of the service salespeople and evaluate them on a regular basis.
Ensure that proper service sales techniques are being used.
Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
Ensure that all necessary shop equipment is in proper and safe working condition.
Obtain and maintain control of the special tools necessary for the repair and service of the vehicles the dealership sells.
Schedule training as necessary to properly repair and service the vehicles the dealership sells.
Review the flat rate flagging practices on a periodic basis.
Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up to date and properly maintained.
Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
Stay up to date on product changes and new products.
Understand and monitor the service section of the dealerships financial statement.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Monitor the effective labor sales rate on a continuous basis.
Obtain competitive bids for all tools, equipment, sublet repairs, supplies, etc.
Know and understand all of the manufacturer’s warranty policies and procedures.
Administer proper and prompt warranty claims processing and submission.
Maintain a current service departmental organizational chart.
Upgrade and maintain employee morale by providing advancement opportunities and promoting from within the department whenever possible.
Train backup personnel for every position in the service department.
Strive to increase the production and earnings of every employee.
Report to upper management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.
Conduct annual employee performance evaluations.
Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
Schedule preventive maintenance of shop equipment.
Assign technicians and other service personnel to appropriate work areas.
Analyze and eliminate practices that waste supplies, utilities, space and time.
Properly maintain service customer reception, parking and waiting room facilities.
Meet with the general manager once per month to review current service department performance, set future performance objectives, promotional activities and to discuss other critical departmental matters.
Cooperate with all other dealership managers, and when necessary to resolve conflicts, request the involvement of the next higher dealership authority.

Job Type: Full-time

Pay: $101,442.00 - $153,252.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday

Experience:

Auto service management: 2 years (Required)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Landers McLarty Ford

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