Company Description

The Craig Zinn Automotive Group is a renowned automobile dealership group serving South Florida, offering services such as auto sales, leasing, rental, financing, repairs, and more.

It operates several factory-authorized dealers, including Toyota of Hollywood, Lexus of Pembroke Pines, Acura of Pembroke Pines, Lexus of North Miami, and Subaru of Pembroke Pines.

The company places a strong emphasis on quality, honesty, and integrity, valuing excellence in personal and business relationships as key pillars of its success.

With a customer-centric approach, Craig Zinn Automotive Group aims to provide a comprehensive and superior automotive experience.

Job Summary:

The Receptionist a.k.a Concierge is the first line of contact with our guests, delivering and providing exceptional customer service. This position represents the dealership in a professional manner at all times, assisting guest with their needs and directing them appropriately.

Job Requirements:

Phone experience & etiquette preferred
Ability to multitask and handle a fast paced, dynamic environment
Pleasant, positive attitude required
High school diploma or general education degree (GED) preferred
Bilingual (English and Spanish)
High attention to detail
Ability to work independently
Customer Service experience preferred
Professional appearance and good work ethics
Ability to multi-task in a fast paced work environment
Must be able to clearly address customer queries or concerns
Able to handle minor customer complaints and maintain high customer satisfaction standards
Must satisfy criminal background check and drug test
Must be authorized to work in the United States

Essential Functions:

Greets the customers with enthusiasm and professionalism while always providing the highest level of exceptional customer service.
Operates multi-line phone system in a professional manner to obtain appropriate information and address the caller’s needs.
Develops knowledge of basic dealership information in order to respond to callers who have general inquires.
Routes all incoming calls as needed, using the caller's name whenever possible
Assists clients/members in booking appointments.
Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
Screens incoming calls as requested by managers.
Takes thorough messages and provides basic information to callers, and maximizes usage of voice mail system.
Communicates with all callers in an efficient manner, minimizing the time they are put on hold.
Keeps record of who is on hold and who the caller was holding for if the call comes back to the operator.

Knowledge, Skills, Abilities:

Ability to perform work safely
Works well without supervision.
Must be friendly, enthusiastic, and maintain a positive attitude.
Strong organizational skills and time management skills.
Basic knowledge or ability to use internet software; spreadsheet software and word processing software.
Intermediate language capabilities such as the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, write reports, business correspondence, and procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math capabilities such as the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Intermediate reasoning abilities such as the ability to apply common sense understanding to carry out instructions, and deal with problems involving several concrete variables.

EOE M/F

Drug Free Workplace

Submit resume if interested via Indeed.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Experience:

Concierge / Receptionist: 2 years (Required)

Work Location: In person

Lexus of North Miami

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