Overview
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and ensure vehicle performance meets the highest standards. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, translating their needs into clear service plans. Your mechanical knowledge and sales skills will help guide customers through service options, upsell additional repairs, and foster long-term loyalty. If you thrive in a fast-paced environment and are passionate about automotive excellence, this is your opportunity to accelerate your career!

Duties

Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs.
Explain recommended services clearly, including auto diagnostics, oil changes, brake repair, transmission work, suspension, tire service, alignment, shocks & struts, diesel engine repair, air brake systems, and auto body repairs.
Prepare detailed auto estimating and service writing to ensure transparent communication of costs and timelines.
Coordinate with technicians to prioritize repairs and ensure timely completion of services while maintaining high quality standards.
Upsell additional services such as vehicle maintenance packages or accessories by highlighting benefits aligned with customer needs.
Handle cash transactions professionally while maintaining accurate records of all service orders and payments.
Foster excellent customer relationships through proactive communication, follow-up on vehicle status, and ensuring complete satisfaction.

Qualifications

Proven dealership experience or auto service management background with a solid understanding of automotive diagnostics and repair procedures.
Strong mechanical knowledge across various systems including transmissions, brakes, suspension, tires, oil changes, and diesel engines.
Experience in automotive repair shops or service technician roles with familiarity in auto estimating and service writing.
Exceptional customer service skills combined with effective sales ability to upsell services confidently.
Knowledge of automotive systems such as air brakes, alignments, shocks & struts, tire service, and auto body repair is highly desirable.
Ability to handle cash transactions accurately and maintain detailed records of all transactions.
Excellent communication skills with a proactive approach to problem-solving and customer engagement. Join us to be part of a vibrant team dedicated to delivering outstanding automotive care! Your expertise will help customers keep their vehicles running smoothly while advancing your career in a supportive environment that values growth and excellence.

Pay: $36,000.00 - $40,000.00 per year

Work Location: In person

Lube Express of Malone

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Automotive Service Advisor