WHO WE ARE

Maaco Mansfield is a top-performing collision repair shop in the DFW market — $5.2M in 2025 revenue, 20%+ growth every single year, and a leadership team being built to take it further. We need a Customer Service Representative who can be the face of this shop: the first voice customers hear, and the person who turns a stressful situation into a confident, trust-building experience.

THE OPPORTUNITY

This is not a receptionist role. You will own the customer journey from first call through vehicle delivery — tracking jobs, communicating proactively, resolving concerns, and making sure every customer walks away feeling like they made the right choice.

You'll report directly to our Sales Manager and work closely with our fleet management accounts — the backbone of our revenue — while delivering the kind of front-desk experience that turns first-time customers into loyal ones.

WHAT YOU'LL OWN

Every customer interaction from first contact through vehicle delivery — making each one count
Answering all inbound calls, texts, and walk-ins promptly and professionally — no customer waits, no call goes to voicemail unanswered during business hours
Writing and tracking repair orders, collecting deposits, processing payments, and managing check-in and delivery
Proactively updating customers on repair status — you contact them before they contact you
Resolving routine customer concerns on the spot; escalating to the Sales Manager when the situation warrants it
Following up on CSI (Customer Satisfaction Index) hot sheets within defined timeframes
Supporting fleet management account coordinators with scheduling, approvals, and status updates
Maintaining a clean, organized, professional front office at all times
Supporting supplement documentation and insurance communication as directed
Owning the front desk schedule — phones are always answered, and you serve as the hub between customers and the shop floor

WHO YOU ARE

People First, Always
You genuinely like people. Customers in a collision shop are stressed — their car is damaged, their schedule is disrupted. You make them feel heard and taken care of, naturally.

Organized Under Pressure

Multiple customers, phones ringing, jobs to track, status updates to give — and you keep it all straight without dropping a ball.

Direct and Clear
You give people straight answers. If you don't know something, you find out and get back to them — same day, every time.

Reliable Without Being Chased
Our Sales Manager shouldn't need to check if phones are covered, if calls are being returned, or if customers have been updated. You own that — fully.

Professional with Fleet Accounts
Our fleet management companies are a primary revenue source. You understand the difference between fleet and retail and handle both with professionalism.

NON-NEGOTIABLES

Proven experience in customer-facing roles — auto industry experience is a strong plus
Excellent phone presence and written communication
Proficient in Microsoft Office products
Proficient in CCC One Estimating is a plus
Demonstrated ability to manage multiple priorities without things falling through the cracks
Integrity — our reputation was built on doing the right thing, and you must operate the same way
Comfortable in a fast-paced, collision shop environment

WHAT WE OFFER

Competitive compensation commensurate with experience ($48,000–$58,000 based on experience)
Performance incentives tied to CSI and business results
A growing, stable company with real momentum and loyal accounts
A Sales Manager, GM, and ownership team invested in your personal, professional, and financial success
A culture that takes accountability and quality seriously — and celebrates wins

READY TO APPLY?

Send your resume and a 3–5 sentence note telling us about a time you turned a frustrated customer into a satisfied one.

Every great shop needs someone who makes customers feel like they made the right choice. If that's you — we want to hear from you.

Maaco of Mansfield

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