Mariano Rivera Honda is growing and is in need of a Delivery Coordinator/BDC

Representative to join our team!

Benefits

● Health/Dental/Vision Insurance

● 401k

● Paid Training

● Bonus opportunities

● Career progression opportunities

● Positive working environment

● Employee appreciation events

● Company holiday party

Qualifications

● Prior sales, call center, or customer service experience

● At least one previous role based in strong customer service experience

● Team player attitude

● Prompt and courteous

● Enthusiastic personality

● Must have strong computer skills

Responsibilities

● Serve as the primary liaison between customers and the dealership throughout the

purchase and delivery process.

● Respond promptly to internet, phone, and live chat inquiries using approved email,

phone, and chat templates.

● Provide initial product information and direct customers to the appropriate sales or

dealership resources.

● Schedule and confirm customer appointments, including sales consultations and vehicle

pickup/delivery times.

● Follow up with leads that are not yet ready to schedule, as well as no-shows and missed

appointments.

● Coordinate vehicle deliveries between sales, finance, and customers to ensure a smooth

handoff.

● Prepare vehicles for delivery, including verification of features and readiness.

● Explain key vehicle features to customers at delivery, including navigation/infotainment

systems and safety/driver-assist technologies.

● Ensure all required paperwork is complete and accurate, working closely with sales

consultants and finance managers.

● Follow up with customers after delivery to confirm satisfaction and address any

concerns.

● Maintain accurate records, including delivery logs and CRM updates, on a daily basis.

● Participate in team and process improvement efforts, maintaining positive relationships

with teammates, sales teams, and dealership management.

● Support dealership initiatives, including customer service programs, events, and showroom organization

Pay: $18.00 - $19.00 per hour

Benefits:

Work Location: In person

Mariano Rivera Honda

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