Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor/Writer to join our fast-paced automotive service team. In this role, you will be the vital link between our valued customers and our skilled technicians, ensuring a seamless and positive service experience. Your enthusiasm for automotive repair combined with excellent communication skills will help drive customer satisfaction, repeat business, and overall shop success. This position offers an exciting opportunity to utilize your automotive knowledge while providing top-tier service in a lively, team-oriented environment.

Responsibilities

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Clearly explain recommended repairs and maintenance services, including auto diagnostics, oil changes, brake repairs, transmissions, suspension, tires, alignments, and more
Prepare accurate auto estimates using dealership or shop management software and communicate costs transparently to customers
Upsell additional services or repairs that enhance vehicle safety and performance while aligning with customer needs
Coordinate with technicians to prioritize repairs and ensure timely completion of work
Handle cash transactions, process payments accurately, and maintain detailed service records
Follow up with customers post-service to ensure satisfaction and promote ongoing automotive care

Requirements

Proven auto service management experience with a strong background in automotive diagnostics and repair procedures
Knowledge of mechanical systems including shocks & struts, wheel alignments, suspension systems, tire services, and regular maintenance repair
Experience in service writing, auto estimating, and upselling services effectively
Mechanical aptitude with hands-on experience as a mechanic or service technician is highly desirable
Exceptional customer service skills with the ability to communicate technical information clearly and professionally
Familiarity with automotive repair processes such as oil changes, brake repairs, wheel alignments, suspension work, and tire services
Ability to handle cash transactions accurately while maintaining detailed records of all services performed
Strong sales skills with a focus on building customer trust and promoting vehicle maintenance plans

Join our team where your automotive expertise meets energetic customer engagement! We’re committed to supporting your growth in a vibrant environment that values your skills and dedication.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Mayville Tire Co Inc

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Automotive Service Advisor/Writer