Experienced Service Advisor

Mazda of Port Charlotte
Port Charlotte, FL
Full-Time | Competitive Pay + Performance Bonuses | Benefits Available

Overview

Mazda of Port Charlotte is seeking a professional, customer-focused Service Advisor to join our growing service department. This role is the primary point of contact between our customers and technicians and is responsible for delivering a smooth, transparent, and high-quality service experience from write-up through vehicle delivery.

Responsibilities

Greet service customers promptly and professionally
Accurately document customer concerns and vehicle conditions
Open, manage, and close repair orders efficiently
Communicate repair recommendations, timelines, and estimates clearly
Coordinate workflow with technicians and the service manager
Provide proactive updates and manage customer expectations
Support CSI, Google Reviews, and Mazda survey objectives
Ensure warranty, customer-pay, and internal repairs meet dealership and OEM standards

Qualifications

Prior experience as a Service Advisor preferred (dealership experience a plus)
Strong communication and organizational skills
Ability to multitask in a fast-paced service drive environment
Customer-first mindset with a calm, professional demeanor
Basic computer proficiency; dealership software experience preferred
Valid driver’s license and clean driving record

What We Offer

Competitive compensation with performance incentives
Consistent workflow in a modern facility
Supportive leadership and structured processes
Ongoing training and development
Full benefits package (medical, dental, vision, 401(k), PTO)
Employee discounts on vehicles, service, and parts

Apply Today

If you’re a motivated service professional who values accountability, teamwork, and customer satisfaction, we want to hear from you.

Job Type: Full-time

Pay: $80,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Life insurance
Paid time off

Work Location: In person

Mazda of Port Charlotte

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