We are seeking a motivated Service Manager to join our team in Tri-Cities. This pivotal role is essential for ensuring exceptional customer service and efficient auto service management, contributing directly to our mission of integrity and excellence.

Join our team as a Service Operations Manager and lead with purpose!
We’re looking for a people-focused leader to oversee our dealership’s service operations. This role is ideal for a motivated, relationship-driven professional who values teamwork, communication, and developing others as much as delivering top-notch customer service.

Position Overview

The Service Operations Manager provides hands-on leadership to the service department, ensuring efficiency, profitability, and world class experience for both employees and customers. You’ll coach, mentor, and inspire your team to perform at their best — creating a high trust culture that engages and inspires people to grow and feel empowered.

Key Responsibilities

Lead and support the service team, including advisors, technicians, and support staff.

Foster a positive, collaborative, and high-performance culture.

Manage daily operations to ensure quality repairs, on-time delivery, and customer satisfaction.

Monitor department performance, productivity, and profitability.

Develop and implement process improvements to increase efficiency and team morale.

Support training, coaching, and career development for all service staff.

Partner with Parts, Sales, and administrative teams to ensure seamless operations.

Maintain compliance with safety, warranty, and manufacturer standards.

Qualifications

3+ years of service management or operations experience in an auto dealership.

Proven leadership ability with a focus on coaching and developing people.

Excellent communication, organization, and problem-solving skills.

Strong understanding of dealership service processes and customer service best practices.

Proficiency with DMS and service management software (e.g., CDK)

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

Notice to all applicants: All our Dealership locations participate in the E-Verify program to verify employment eligibility in the US.

Job Type: Full-time

Pay: $105,000.00 - $129,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

McCurley Dealerships

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