Now Hiring: Service Manager

Mercedes-Benz of Bloomfield Hills is seeking an experienced, driven, and customer-focused Service Manager to lead our service department and deliver an exceptional ownership experience for every guest.

The Opportunity

As Service Manager, you will oversee daily service operations, lead and develop a high-performing team, and ensure our customers receive the level of professionalism and care expected from the Mercedes-Benz brand.

Key Responsibilities

Lead and manage the day-to-day operations of the service department
Develop, coach, and motivate service advisors and technicians
Drive department performance, profitability, customer satisfaction, and retention
Monitor workflow, productivity, quality, and repair order efficiency
Ensure exceptional communication and customer service throughout the repair process
Work closely with parts, sales, and dealership leadership to maintain smooth operations
Resolve customer concerns professionally and effectively
Ensure compliance with dealership policies, manufacturer standards, and safety requirements
Analyze department performance and implement strategies for continuous improvement

Qualifications

Previous automotive service management experience required
Strong leadership and team-building skills
Excellent communication and customer-service abilities
Proven ability to manage department performance and profitability
Strong organizational and problem-solving skills
Ability to work in a fast-paced, high-volume dealership environment
Mercedes-Benz or luxury automotive experience is a plus

Why Join Us?

At Mercedes-Benz of Bloomfield Hills, you'll have the opportunity to lead a professional team representing one of the world's most recognized automotive brands. We offer a competitive compensation package and the opportunity to grow with a respected dealership organization.

If you're a proven automotive leader who is passionate about people, performance, and delivering an outstanding customer experience, we'd like to hear from you.

Apply today for the Service Manager position at Mercedes-Benz of Bloomfield Hills.

Experience:

Automotive Service Management: 5 years (Required)

Work Location: In person

MERCEDES BENZ OF BLOOMFIELD HILLS

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