Mercedes-Benz of Lancaster, a premier and fast-paced automotive dealership, is seeking an experienced Parts Manager to lead our busy Parts Department.

About the Role

The Parts Manager is responsible for overseeing the daily operations of the Parts Department, supervising staff, maintaining strong relationships with customers and technicians, and ensuring adherence to dealership standards and policies. This position requires excellent leadership, communication, and organizational skills.

Key Responsibilities

Assist parts personnel in serving customers and service technicians promptly and professionally.
Support and maintain sales action plans to grow the dealership’s parts business.
Oversee all parts ordering processes, including stock/overnight manufacturer orders and aftermarket sourcing when needed.
Manage check-in of all incoming parts and monitor backorders.
Communicate proactively with technicians and customers regarding unavailable or backordered parts and provide accurate ETAs.
Monitor and maintain the parts delivery system; recommend and implement improvements.
Supervise parts returns (incorrect orders, scrap, etc.).
Promote teamwork and support a positive department culture.
Partner with parts advisors to maintain an efficient and organized parts department layout (shelving, bins, inventory structure).
Build and maintain strong customer relationships to drive satisfaction and repeat business.
Ensure customer concerns are resolved promptly, fairly, and professionally.
Perform administrative tasks including sales records, monthly reporting, and internal communications.
Participate in training to maintain supervisory and product knowledge.
Assist parts advisors as needed and support their performance and development.
Enforce safety policies and ensure all accidents/incidents are reported immediately.
Document and review employee performance and behavior.
Ensure compliance with all federal, state, and local regulations (hazardous waste handling, OSHA, etc.).
Perform other duties as assigned.

Mercedes Benz of Lancaster

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