IS THIS YOU?

You're a proven Service Manager with 3+ years of fixed ops leadership - you own CSI, absorption, team development, and the daily rhythm of a well-run service department
You build teams that perform through clear standards, direct coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
You're ready to lead the service department of a Mercedes-Benz store on Maui - where the community is tight-knit, the guest relationships are lasting, and the standard matches the brand

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Maui serves a loyal, discerning island community where the service department is often the most meaningful and lasting relationship a guest has with the dealership. On Maui, guests know their Service Manager - and the leader who runs this department with integrity, hospitality, and operational discipline builds something that compounds for years.

WHAT YOU'LL DO

Lead the full service department operation - managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
Own key fixed ops metrics - CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
Drive service department revenue and profitability through training, process discipline, and an advisor team that presents recommendations honestly and accurately
Partner with parts to ensure inventory alignment supports service throughput
Manage staffing, scheduling, and technician development - recruiting, onboarding, and retaining the talent that keeps the department performing
Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
Resolve guest escalations with composure and a hospitality-first approach

WHAT WE'RE LOOKING FOR

3+ years of Service Manager experience at a franchised dealership - required
Mercedes-Benz or luxury brand service management experience strongly preferred - the MBZ guest profile, OEM standards, and certification requirements are foundational to success in this role
Demonstrated CSI and absorption performance - you know what a well-run department looks like and you've delivered it
A people-first leadership approach - you develop your advisors and technicians, not just manage around them
Strong operational discipline across scheduling, workflow, documentation, and warranty compliance
Reynolds & Reynolds or CDK experience preferred
Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
Valid driver's license with a clean driving record

WHAT WE OFFER

$120,000 - $144,000/yr
Medical, dental, and vision insurance
Life insurance and supplemental coverage options
Paid time off and paid holidays
Career growth - strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
Employee vehicle purchase and service discounts
The opportunity to lead a luxury service department in one of the most unique and sought-after markets in the country

WHY MERCEDES-BENZ OF MAUI

Maui is a tight-knit island community where guest loyalty in the service department runs deep - a Service Manager who leads with integrity and hospitality builds relationships that last for the life of every vehicle
Mercedes-Benz of Maui is the premier luxury automotive destination on the island - the standard the brand demands and the community expects are the same, and the Service Manager who delivers both earns lasting respect
Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
A hospitality-first culture that aligns naturally with Maui's spirit - the service department should feel as welcoming as the island itself
Our HEART values - Honor, Engage, Anticipate, Respond, Thank - shape how we lead our teams and serve our guests every day

If you're a proven Service Manager ready to lead a Mercedes-Benz service department on Maui - where the brand standard, the island community, and a hospitality-first culture all point in the same direction - we'd like to meet you.

Mercedes-Benz of Maui

Latest Jobs

Service Manager