Metro Ford is interviewing for a Mobile/Remote Service BDC Coordinator. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – Knowledge of Business Development, Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities– Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

Manage RO Process
Manage appointment schedule from day to day
Make outbound calls and visits to earn new business

- RO creation

Mobile Service Advisor

- Ensure correct parts

- RO closeout - Process payment

Manage Parts Process

- Coordinate with Parts Department to ensure parts availability for repair

- Coordinate with Parts Department to add additional sales opportunity parts

- Ensure Mobile Service Unit is loaded with needed parts for repairs

- Ensure unused parts are accounted for and added back to inventory

Schedule

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

Route

- Utilize Route Optimization to set Mobile Service appointments

Dispatch

- Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope

Customer Communication Prior to and During Repair

- Confirm customer appointment - Communicate day of Mobile Service status

Customer Follow-Up - Ensure customer satisfaction

Prospect

- Partner with Fleet staff to solicit Fleet business

Marketing

- Partner with dealership Marketing Department to promote Mobile Service

-Requirements

Proven experience outbound sales, or automotive service sales; dealership experience is highly preferred
Demonstrated organizational skills with the ability to manage a busy service pipeline efficiently
Excellent phone etiquette and professional public speaking skills for engaging customer interactions
Ability to perform cold calling and outreach activities confidently in a fast-paced environment
High energy with a proactive attitude toward sales support, inventory management, and customer satisfaction
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training

Pay: $20.00 - $30.00 per hour

Work Location: In person

Metro Ford Inc

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Mobile Service Coordinator