Location: Michigan

A well-established, GM dealership in Michigan is seeking an experienced and results-driven Automotive Service Manager to lead and further develop its service operations. With a stable ownership group and a strong customer base, this position will provide the right individual an opportunity with endless potential.

Position Overview

The Service Manager will be responsible for overseeing all aspects of the service department, including operations, financial performance, team leadership, customer satisfaction, and manufacturer compliance. The ideal candidate is a hands-on leader who drives accountability, supports their team, and consistently delivers an exceptional service experience.

Key Responsibilities

Lead daily operations of the service department to ensure efficiency, profitability, and high CSI scores
Manage, coach, and develop service advisors, technicians, and support staff
Drive departmental performance through KPIs, forecasting, and expense control
Maintain compliance with GM service standards, policies, and warranty requirements
Resolve customer concerns professionally and proactively
Collaborate with Parts, Sales, and Leadership teams to optimize dealership performance
Ensure a safe, productive, and customer-focused work environment

Qualifications

Proven experience as a Service Manager or Assistant Service Manager in a GM or comparable OEM dealership
Strong leadership, communication, and organizational skills
Solid understanding of dealership service operations, processes, and financials
Demonstrated ability to improve productivity, gross profit, and customer satisfaction
GM service experience and manufacturer certifications preferred
Valid driver’s license and clean driving record

What’s Offered

Competitive compensation package (salary + performance-based incentives)
Comprehensive benefits package
Supportive ownership and long-term career opportunity
Stable dealership with strong market presence

Application Process

All inquiries and applications will be handled with the highest level of discretion.
Qualified professionals are encouraged to submit a resume and brief introduction for consideration.

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Michigan Automotive Dealership

Latest Jobs

Automotive Service Manager