Job Summary

Miracle Chevrolet is seeking a dedicated and customer-focused Automotive Service Advisor/Writer to join our dynamic team. In this role, you will serve as the vital link between our customers and our service department, ensuring a seamless and positive experience for all clients. Your expertise in automotive service and dealership operations will help facilitate efficient vehicle repairs and maintenance, while providing exceptional service writing that accurately communicates repair needs and estimates.

Duties

Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns.
Write detailed, accurate service orders and repair estimates based on customer descriptions and vehicle diagnostics.
Communicate effectively with technicians to relay customer concerns and ensure proper diagnosis and repairs.
Provide clear explanations of services needed, costs, and timelines to customers, ensuring transparency and satisfaction.
Manage the workflow of service appointments, prioritize repairs, and follow up with customers on progress.
Maintain thorough knowledge of dealership services, promotions, and warranty policies to inform customers appropriately.
Ensure all service documentation is complete, accurate, and compliant with dealership standards.
Assist in promoting dealership services and upselling additional maintenance or repair options when appropriate.
Uphold high standards of professionalism, integrity, and customer service at all times.

Requirements

Proven experience in automotive service writing or as an automotive service advisor within a dealership environment.
Strong knowledge of automotive repair processes, terminology, and dealership operations.
Excellent communication skills with the ability to clearly explain technical information to customers.
Exceptional organizational skills to manage multiple appointments and documentation efficiently.
Ability to work well in a team-oriented environment while maintaining a customer-focused approach.
Valid driver's license with a clean driving record preferred.

Join Miracle Chevrolet as an Automotive Service Advisor/Writer if you are passionate about automotive service, enjoy working with customers, and have dealership experience that can contribute to our continued success.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: In person

Miracle Chevrolet of Morgantown

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