About Monahan’s Marine

Family-owned since 1961, Monahan’s Marine is the South Shore’s trusted boating headquarters. We are a full-line Yamaha Outboard dealer with factory-trained technicians, a deep parts inventory, and a reputation for honest service and exceptional customer care. From routine maintenance to complex repairs and Yamaha re-powers, we help boaters stay on the water.

Job Summary

We are looking for a customer-focused Marine Service Writer to serve as the primary point of contact between our boaters and our Yamaha-certified technicians. You’ll create accurate repair orders, prepare estimates, keep customers informed, and help keep our busy service department running smoothly.

Responsibilities

Greet customers in person, by phone, and by email and provide excellent service from drop-off through pickup
Listen to customer concerns and accurately document symptoms, requested services, and vessel details
Create and manage repair orders/work orders in Lightspeed
Collaborate with technicians and the parts team to prepare clear cost estimates for labor and parts
Obtain customer approvals before work begins and for any additional recommended services
Schedule appointments and coordinate daily workflow with the service team
Provide timely status updates on repairs, parts availability, and completion timelines
Coordinate warranty claims and manufacturer documentation
Review completed work, prepare invoices, process payments, and close repair orders
Assist with boat intake, pickup scheduling, and basic inspections as needed
Maintain a clean, organized service desk and uphold high standards of professionalism

Requirements

1–2 years of experience as a service writer, service advisor, or in a high-volume customer service role preferred
Marine, automotive, powersports, or RV service experience strongly preferred
Knowledge of marine systems and outboard engines (Yamaha experience a significant plus)
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment
Comfortable using computers and dealership management systems (Lightspeed experience a plus)
High school diploma or equivalent
Valid driver’s license
Flexible availability, including Saturdays during the boating season

What We Offer

Competitive hourly pay based on experience
Employee discounts on parts, accessories, service, and boats
Opportunity to work alongside Yamaha-certified technicians
Supportive team environment at a long-standing, family-owned dealership
Growth opportunities within the company

How to Apply

Apply directly on Indeed or stop by Monahan’s Marine at 396 Washington St, Weymouth, MA.

Monahan’s Marine is an equal opportunity employer.

Pay: $25.00 - $32.00 per hour

Expected hours: 36.0 – 45.0 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off

Work Location: In person

Monahan's Marine

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