Job Summary
Mountain Side Powersports of Wilton has an immediate opening for a Service and Parts advisor. This dealership sells and services and provides parts and accessories for Skidoo snowmobiles, Can-am Atv and Side X Sides, Kawasaki motorcycle and ATV's, CF Moto ATV and Side x Sides and Kayo. The selected person will act as a liaison between the Customer and technical staff ensuring proper repair of units, provide description of repairs and billing.

Duties

Greet customers warmly and identify their vehicle service or parts needs with enthusiasm and professionalism
Explain service procedures, estimates, and repair options clearly and transparently
Upsell additional services or parts that enhance vehicle performance and safety while maintaining integrity
Manage service writing, including documenting customer requests, technician notes, and repair details accurately
Handle cash transactions efficiently while maintaining accurate records
Coordinate with the parts department to ensure timely availability of parts needed for repairs or maintenance
Provide excellent customer service by addressing questions or concerns promptly and professionally
Maintain a clean and organized work environment to ensure safety and efficiency

Skills

Organization
Follow up skills
Proper phone etiquette
Ability to learn dealer management software
Excellent customer service skills with the ability to communicate technical information clearly to clients
Skilled in upselling services and parts ethically to enhance customer satisfaction and dealership profitability
Strong cash handling skills combined with attention to detail in record-keeping
Ability to work efficiently in a fast-paced environment while maintaining professionalism.

Pay: $50,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan

Work Location: In person

Mountain Side Powersports

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Service and Parts Advisor