Overview
Join our dynamic automotive team as an Automotive Service Advisor / Writer, where your enthusiasm for cars and dedication to exceptional customer service will drive success. In this energetic role, you’ll act as the vital link between our valued customers and our skilled technicians, ensuring a seamless and positive service experience. Your expertise in automotive repair and diagnostics, combined with your sales acumen, will help customers understand their vehicle needs while maximizing service opportunities. This position offers a rewarding environment for those passionate about automotive technology and delivering outstanding service.

Responsibilities

Greet customers promptly and professionally, creating a welcoming atmosphere for all vehicle owners.
Accurately listen to customer concerns, diagnose vehicle issues, and clearly communicate repair recommendations.
Write detailed service estimates using auto estimating software, ensuring transparency and clarity.
Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission repairs to enhance vehicle performance and safety.
Manage cash handling procedures accurately and process payments efficiently.
Maintain comprehensive service records and follow up with customers post-service to ensure satisfaction.
Stay informed about the latest automotive technologies including diesel engines, air brakes, shocks & struts, auto body repair, and other specialized services.

Skills

Proven dealership experience with a strong background in auto service management and customer relations.
Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures across various vehicle types.
Skilled in auto estimating software, service writing, and auto sales techniques to maximize revenue opportunities.
Familiarity with a wide range of automotive services including oil changes, tire service, wheel alignments, suspension work, brake repairs, shocks & struts replacement, diesel engine repairs, and transmission work.
Ability to communicate technical information clearly to customers while maintaining a friendly and professional demeanor.
Experience in upselling services by identifying customer needs without being pushy.
Strong organizational skills with attention to detail in documentation and cash handling procedures. Embark on a career where your automotive expertise fuels your passion for helping customers keep their vehicles safe and reliable!

Pay: $72,000.00 - $120,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Automotive service: 1 year (Preferred)

Ability to Commute:

Highland Park, IL 60035 (Preferred)

Work Location: In person

Muller Subaru Volkswagen

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Automotive Service Advisor / Writer