Automotive BDC Representative

Napleton Automotive Group – Oakbrook, IL
Full-Time | Hourly Pay + Monthly Bonuses | Growth Opportunity

About Us

Napleton Automotive Group is a family-owned, nationally recognized dealership group committed to delivering exceptional customer experiences. We pride ourselves on a high-energy culture, strong leadership, and opportunities for advancement within our growing organization.

We are currently seeking a motivated, customer-focused Automotive BDC (Business Development Center) Representative to join our team at our brand-new centralized BDC facility in Oakbrook, IL.

Why Join Our Team?

We operate out of a brand-new, centralized, state-of-the-art facility located in the heart of Oakbrook, IL, conveniently situated near Oakbrook Center Mall and major highways for easy commuting. Our modern workspace offers a clean, professional environment with amenities including an on-site coffee bar.

This is an excellent opportunity for someone looking to build a long-term career within a growing automotive organization.

Position Summary

The Automotive BDC Representative is responsible for managing inbound and outbound sales communications, responding to internet inquiries, scheduling appointments, and supporting the sales team in driving dealership traffic and revenue.

This role is ideal for someone who thrives in a fast-paced environment, enjoys speaking with customers, and is motivated by performance-based earnings.

Key Responsibilities

Respond promptly to internet leads, phone calls, and text inquiries
Make outbound calls to follow up on leads and unsold opportunities
Schedule and confirm sales appointments
Maintain accurate and detailed records in CRM system
Follow up with customers to ensure a positive dealership experience
Meet and exceed daily, weekly, and monthly performance goals
Work closely with sales managers and sales staff to maximize appointment show rates

Qualifications

Automotive, BDC, call center, or customer service experience preferred
Strong communication skills (phone, email, text)
Positive attitude and professional demeanor
Ability to handle high call volume
Strong organizational and follow-up skills
Basic computer and CRM proficiency
Bilingual (Spanish) is a plus

Compensation & Benefits

Earn competitive hourly pay with aggressive monthly performance bonuses tied to appointments and results
Uncapped income potential
Paid training
Health, dental, and vision insurance
401(k) with company match
Paid time off
Employee vehicle purchase program
Opportunities for advancement within Napleton Automotive Group

Schedule

Full-time position
Flexible shifts including evenings and Saturdays

Pay: $45,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Work Location: In person

Napleton GMC- Crystal Lake

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Automotive BDC Representative