Job Overview

Meineke Car Care Center is looking for an experienced, results-driven Automotive Shop Manager to oversee daily operations, lead a high-performing team, and deliver exceptional customer service. The ideal candidate is a strong leader with automotive industry experience who can drive sales, improve shop efficiency, and ensure operational excellence.

This is a hands-on management role that requires active customer engagement, team development, and accountability for shop performance.

Key Responsibilities

· Manage all aspects of daily shop operations

· Lead, coach, and develop service advisors and technicians

· Deliver exceptional customer service and resolve escalated concerns

· Drive sales growth, profitability, and customer retention

· Ensure accurate estimates, repair orders, invoicing, and customer communication

· Monitor productivity, efficiency, and key performance metrics

· Schedule employees and maintain adequate staffing levels

· Ensure compliance with company policies, safety requirements, and operating procedures

· Manage cash handling, deposits, inventory controls, and fraud prevention measures

· Maintain a clean, organized, and professional facility

· Participate in company reporting, meetings, and communication initiatives

Required Qualifications

· Minimum 3 years of automotive management, service advisor, assistant manager, or shop leadership experience

· Minimum 5 years of automotive repair or automotive service industry experience

· High school diploma or GED required

· Valid driver's license with acceptable driving record

· Strong customer service and conflict-resolution skills

· Experience managing employees, schedules, and performance

· Ability to read and understand automotive repair estimates and work orders

· Proficiency with point-of-sale systems, shop management software, and basic computer applications

· Ability to work Saturdays and a flexible schedule based on business needs

· Ability to stand, walk, and actively engage with customers throughout the workday

Preferred Qualifications

· ASE (Automotive Service Excellence) certifications, including:

o ASE A1–A8 Certifications

o ASE Master Automobile Technician Certification

o ASE Service Consultant (C1) Certification

o ASE Parts Specialist (P2) Certification

· Automotive Management Institute (AMI) certification

· State Inspector License (where applicable)

· Valid EPA Section 609 Certification for MVAC (Air Conditioning) service

· Prior experience managing a high-volume automotive repair facility

· Multi-location management experience

· Proven track record of increasing sales, gross profit, and customer retention

· Experience recruiting, training, coaching, and retaining automotive technicians and service advisors

· Familiarity with tire, alignment, brake, suspension, diagnostic, and maintenance service operations

· Experience with shop management systems such as Tekmetric, RO Writer, Shop-Ware, Protractor, Mitchell1, or similar platforms

Compensation & Benefits

Competitive Salary Weekly Direct Deposit Pay Performance Bonuses and Incentive Opportunities Health Insurance Available After 60 Days Company Contribution Toward Medical Coverage

· 50% Employer Paid

· 75% Employer Paid Beginning Year 4

· 100% Employer Paid Beginning Year 6

Optional Dental & Vision Coverage Career Advancement Opportunities Supportive Leadership Team

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Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Employee discount

Education:

High school or equivalent (Preferred)

Experience:

Automotive service: 3 years (Required)

Work Location: In person

National Automotive Repair Chain

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