Job description:

Service Manager

JOIN OUR TEAM

Navidi Automotive Group is a leader in the automotive industry with a stellar reputation in Greater Oregon and throughout Southern California. Our commitment to serve our customers and win their loyalty has helped us grow our Business. As we continue to grow, we’re looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence.

We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering a top-tier customer experience.

Covina Volkswagen is a well-established, customer-focused dealership known for its commitment to excellence, a collaborative team culture, and a strong reputation in the local community. We pride ourselves on integrity, continuous improvement, and providing both our customers and employees with an outstanding experience. This is an excellent opportunity to join a respected dealership that values leadership, performance, and long-term growth.

WHAT WE OFFER

· Professional development and opportunities to grow within a well-respected company.

· Competitive Pay

· Health Insurance Coverage (medical, dental, vision, and life)

· 401(k) Retirement Plan

· Paid Time-Off (vacation pay, sick pay, holiday pay)

· Parental Leave

Salary ranges $10,000-$18,000 Per Month. Compensation will be based on experience, skill level, and performance.

In the position of Service Manager, you will be responsible for:

Service Manager Job Responsibilities

· Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction.

· Oversee service department operations, including workflow, scheduling, and quality control.

· Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally.

· Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability.

· Ensure compliance with manufacturer warranty policies and dealership procedures.

· Collaborate with sales and parts departments to drive overall dealership success.

· Handle escalated customer concerns with professionalism and resolve issues effectively.

Navidi Automotive Group is an equal opportunity employer. Family owned and operated since 2004.

Service Manager Qualifications

· Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership.

· Strong knowledge of automotive service operations, warranty processes, and dealership systems.

· Proven leadership skills with the ability to motivate and develop a team.

· Excellent customer service, communication, and problem-solving abilities.

· Proficiency in dealership management software (CDK).

· Valid driver’s license and clean driving record.

If you’re an experienced Service Manager ready to take the next step in your career, we want to hear from you! We appreciate all who apply; however, only those considered for an interview will be contacted.

Job Type: Full-time

Pay: $10,000.00 - $18,000.00 per month

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Volkswagen : 2 years (Preferred)

Ability to Commute:

Covina, CA 91723 (Preferred)

Work Location: In person

Navidi Auto Group

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Service Manager