Nissan of Queens of the Titan Motor Group is looking for a seasoned Automotive BDC Manager. Extensive experience is required to be considered for this role.

NO SUNDAYS
OUR BUSINESS HOURS ARE MONDAY-SATURDAY 10AM-6PM
5 DAY WORKWEEK
EXCELLENT SALARY AND COMMISSION PLAN

Apply today, start tomorrow. We are urgently hiring. Email Sal at sala@titanmotorgroup.com for quick consideration!

Job Summary
We are seeking an energetic and results-driven Automotive BDC (Business Development Center) Manager/Call Center Manager to lead our customer engagement team. In this pivotal role, you will oversee the daily operations of the dealership’s BDC, ensuring exceptional customer service and efficient communication channels. Your leadership will drive sales, manage a dynamic sales pipeline, and foster a positive environment that motivates your team to exceed targets. The ideal candidate is passionate about automotive sales, possesses strong organizational skills, and understands automotive lead management and lead sources. This role offers an exciting opportunity to shape customer interactions, and elevate the dealership’s reputation for outstanding service.

Duties

Lead and motivate the BDC team to deliver outstanding customer service through inbound and outbound calls, emails, and digital communication channels
Develop and implement strategic sales initiatives to increase lead conversion rates
Manage the sales pipeline by tracking prospects, follow-ups, and closing deals efficiently using CRM software
Manage data mining tools to ensure efficient customer retention
Train team members on phone etiquette, communication skills, and effective appointment setting techniques
Assist team memebers in goal setting
Coordinate with the dealership’s marketing team to align outreach efforts with promotional campaigns
Oversee inventory management processes related to customer inquiries and vehicle availability
Conduct regular performance reviews, set individual/team goals, and provide ongoing coaching to improve sales support skills
Maintain detailed records of customer interactions, sales activities, and compliance documentation in accordance with dealership policies
Facilitate public speaking engagements or training sessions to enhance team presentation skills and product knowledge
Ensure adherence to all dealership policies regarding retail math, inventory control, and customer service standards

Skills

Proven experience in automotive sales management or call center leadership within a dealership environment
Excellent appointment setting and confirmation skills
Multilingual abilities are highly desirable to serve diverse customer bases
Proficiency in CRM software for managing sales pipelines and customer data
Exceptional organizational skills to handle multiple priorities efficiently
Outstanding communication skills for outbound sales calls, public speaking engagements, and team coaching
Knowledge of retail math, inventory management, inventory control, and automotive retail operations
Experience with cold calling techniques and outbound sales campaigns
Customer service expertise with a focus on phone etiquette and professional interaction standards
Familiarity with marketing strategies that support lead generation and brand awareness

Join us in shaping memorable customer experiences while leading a passionate team dedicated to excellence in automotive retail!

Apply today, start tomorrow. We are urgently hiring. Email Sal at sala@titanmtorgroup.com for quick consideration!

Pay: $80,000.00 - $150,000.00 per year

Benefits:

401(k)
Employee discount
Health insurance
Opportunities for advancement
Paid time off

Work Location: In person

Nissan of Queens

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