Job Description

Job Title: Chevrolet Sales Manager

Department: Sales

Reports to: General Manager

FLSA Status: Exempt

Prepared by: James Womack

SUMMARY

Ensures customer retention and profitability in this profit center by hiring, training, and measuring the performance of salespeople and establishing customer-focused sales standards.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

Strives to reach goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Hires, trains, motivates, counsels, and monitors the performance of all new-vehicle sales employees.
Administers an annual operating budget for the new-vehicle sales department.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect new-vehicle sales.
Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Maintains an accurate daily log that reflects all sales activities in the dealership.
Ensures proper follow up of all potential buyers by implementing and monitoring a prospecting and sales control system.
Implements and monitors a follow-up system for new-vehicle purchasers.
Maintains teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process.
Conducts daily and weekly sales meetings.
Provides effective communication throughout the new vehicle department as well as interdepartmentally.
Ensures that new-vehicle salespeople understand and follow dealership policies and procedures.
Provides proper product and training resources for salespeople on a regular and continuous basis.
Oversees the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
Works with salespeople on programs that will increase the new-car gross and F&I penetration.
Develops incentive programs along with dealer and other managers.
Helps salespeople close deals when necessary.
Maintains standards for the delivery of vehicles to customers.
Provides dealer with accurate floor traffic control data on a daily basis.
Processes salesperson commission sheets and monitors payroll records of salespeople.
Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
Recommends to the general sales manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses.
Assists the used-vehicle department with trade appraisals as needed.
Directs merchandising and advertising efforts for the new-car vehicle department in conjunction with the sales managers and dealer.
Assists in the development of advertising campaigns and other promotions.
Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
Enforces a 60-day turn policy.
Appraises used vehicles.
Ensures that cosmetic and mechanical reconditioning is performed within the dealership’s cost and time limitations.
Plans and controls the display of used vehicles.
Controls wholesaling activities.
Maintains delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
Attends auctions approved by management and purchases vehicles.
Approves all paperwork from auctions and provides proper documentation to the office for purchases.
Attends managers meetings as requested.
Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

Manages two subordinate supervisors who supervise a total of up to 20 employees in the New Car Sales Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent. Two to four years related vehicle sales experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Northside Auto Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, or gender identity. If you need a reasonable accommodation for any part of the employment process, please contact us by email at reasonableaccommodation@nsautogroup.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.

Northside Chevrolet

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