Overview
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and ensure vehicle performance excellence. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, guiding them through the service process with professionalism and a positive attitude. Your mechanical knowledge and dealership experience will empower you to accurately assess customer needs, recommend appropriate services, and coordinate with technicians to deliver top-quality results. This position offers an exciting opportunity to blend sales skills with technical understanding, all while fostering lasting customer relationships.

Responsibilities

Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their service requests.
Provide clear explanations of required repairs and maintenance, including auto diagnostics, transmissions, brake repair, oil changes, tire service, suspension, shocks & struts, alignment, air brake systems, diesel engine repair, and auto body repair.
Prepare detailed auto estimating and service writing to ensure transparent communication of costs and scope of work.
Upsell additional services and maintenance based on vehicle condition assessments to enhance customer satisfaction and dealership revenue.
Coordinate with service technicians and mechanics to prioritize repairs, monitor progress, and ensure timely completion of services.
Handle cash transactions accurately while maintaining a high level of customer service throughout the process.
Maintain comprehensive records of all service activities, including vehicle history and repair documentation.

Qualifications

Proven dealership experience in automotive service management or as a service technician.
Strong mechanical knowledge across various automotive systems such as transmissions, suspensions, brakes, oil changes, tire services, diesel engines, shocks & struts, and auto body repairs.
Experience with automotive diagnostics and auto estimating software is highly desirable.
Excellent customer service skills with the ability to communicate technical information clearly and professionally.
Ability to upsell services effectively while maintaining integrity and trust with customers.
Familiarity with automotive repair procedures including air brake systems, alignments, suspension work, tire services, diesel engine repairs, shocks & struts replacements.
Cash handling experience coupled with strong organizational skills for managing multiple tasks efficiently.
Automotive sales experience is a plus but not required; a passion for automobiles is essential. Embark on a rewarding career where your automotive expertise fuels exceptional customer experiences! We are committed to supporting your growth in a fast-paced environment that values energy, professionalism, and dedication to quality service.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Northwoods Auto Techs

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Automotive Service Advisor