Nucar Volkswagen of Norwood is looking for an experienced Service Manager, with a proven track record.

Are you a dynamic leader with a passion for cars and customer satisfaction? We're looking for an Automotive Service Manager to join our team and drive success in a fast-paced, high-performing service department. If you’re ready to lead with confidence, build a strong team, and ensure top-notch service delivery—this is your lane!

What You’ll Do:

Forecast goals and objectives for the department and strives to meet them
Hire, train, motivate, counsel, and monitor the performance of all service department staff
Prepare and administer an annual operating budget for the service department
Monitor and control the performance of the department
Facilitate and/or conduct technical training and sends employees to appropriate training schools as needed
Established and maintain positive working relationships with customers to encourage repeat and referral business
Maintain high-quality service repairs and minimizes comebacks
Know and understand federal, state and local laws and regulations that affect dealership-related operations.

What We’re Looking For:

Proven experience as a Service Manager, Assistant Manager, or Senior Advisor in an automotive service environment
Strong leadership and team-building skills
Excellent customer service and communication abilities
Working knowledge of vehicle systems, diagnostics, and repair procedures
Ability to manage multiple priorities and thrive in a fast-paced setting
Proficiency in service management software (CDK, Reynolds & Reynolds, Tekion or similar a plus)

Preferred Qualifications:

ASE certification or equivalent
Valid driver’s license and clean driving record
Minimum 5 years automotive service-related experience
1-3 years Dealership supervisory/managerial

What We Offer:

Competitive pay
Health, dental, and vision insurance
401(k) with company contribution
Paid time off and holidays
Longevity bonus
Ongoing training and advancement opportunities
Employee discounts on vehicles and services

We are excited about meeting you!

DCD Automotive is a drug free, equal opportunity employer that promotes from within operating in comfortable, modern and safe facilities.

Job Type: Full-time

Pay: $130,000.00 - $160,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Experience:

automotive service: 5 years (Preferred)
dealership supervisory/managerial: 1 year (Preferred)

Work Location: In person

Nucar Volkswagen of Norwood

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Automotive Service Manager