Are you a driven professional with strong communication and computer skills who would like to work in a high growth, quickly evolving environment? Do you feel inspired to solve customer problems and provide resolutions while being part of a caring and collaborative team? Are you hoping to find a professional home where career growth and development opportunities continuously arise?

Off Duty Management’s Customer Service team works onsite in our Katy, Texas offices, providing first-class support to the Law Enforcement community throughout the United States 24 hours a day, 365 days per year. We are dedicated to providing the best possible service, protection, and administrative support to the sworn officers of our valued partner agencies. With each team member’s help and hard work, we fulfill that commitment and lead the industry in innovative off-duty employment management services.

As this is a 24/7/365 support function, a variety of shifts and schedules may be available, including weekdays, weekends, daytime, evening, and overnight. Overtime opportunities are occasionally offered but are not mandatory.

Responsibilities

Schedule and input assignments for police officers utilizing scheduling software
Manage assignments effectively based on requests and compliance with the agency’s policies and procedures
Maintain an accurate and updated database of client information
Maintain focus and quality in a high volume call center environment
Act as a liaison between agencies, vendors, and Off Duty Management
Relay and record assignments accurately
Proactively communicate and collaborate with teammates, supervisors and managers, and operational staff
Prepare reports and spreadsheets utilizing scheduling software with respect to detailing upcoming, ongoing and recently completed assignments
Demonstrate excellent customer communication over the phone and email
Ensure that the quality of all services provided meets the company’s standards
Submit payroll reports for assigned agencies

Qualifications

1+ years of scheduling or customer service experience is required
Prior experience in high-volume, task-oriented positions requiring strong attention to detail required
Ability to type 35 words per minute or more
Excellent verbal and written English skills – speaking, writing, reading
Ability to work full-time onsite in Katy Texas; 5 days per week, 8 hours per day (plus lunch hour)
Demonstrable ability to utilize an array of software applications, and to learn new applications quickly, is required
Must have the ability to pass applicable assessments, including a typing test
Must be autonomous but also thrive in a team environment
Must be very detail-oriented
Ability to provide outstanding customer service and the ability to multitask are paramount
Experience with desktop applications, including Excel, Adobe Acrobat, Word, and Outlook; experience with CRM and/ or other work or case management tools preferred
- Experience with HubSpot CRM and/ or Five 9 Call Center software is a plus
Excellent follow-up ability in relation to assignments, tasks, and customer issues
Demonstrable problem-solving skills

Off Duty Management is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This Organization Participates in E-Verify.

Off Duty Management

Latest Jobs

Customer Service Coordinator