Job Summary
We are seeking a dynamic and customer-focused Dealership Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for service, ensuring a seamless and positive experience. Your expertise in automotive diagnostics, mechanical knowledge, and dealership operations will help facilitate efficient vehicle repairs and maintenance. You will coordinate between customers and our skilled technicians, providing clear communication, accurate service writing, and upselling opportunities to enhance customer satisfaction and dealership profitability. This position offers an energetic environment where your automotive service management skills will shine, driving both customer loyalty and business growth.

Responsibilities

Greet customers warmly and listen carefully to their vehicle concerns to accurately assess service needs
Explain repair estimates, service procedures, and recommended maintenance options clearly and professionally
Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, tire services, alignments, suspension work, and transmission repairs
Upsell additional services by identifying customer needs for auto diagnostics, auto estimating, and vehicle maintenance packages
Manage service writing tasks efficiently while maintaining detailed records of work performed and parts used
Handle cash transactions accurately and process payments securely
Maintain a thorough understanding of automotive repair procedures including diesel engine repair, shocks & struts replacement, air brake systems, auto body repair, and other specialized services
Promote excellent customer service by providing updates on vehicle status and addressing any concerns promptly
Support the dealership’s sales efforts by assisting with automobile sales when appropriate and fostering long-term customer relationships

Experience

Proven dealership experience or automotive service management background is highly preferred
Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, brake systems, suspensions, shocks & struts, tire services, diesel engines, auto body repairs, air brakes, alignments, and more
Experience working with auto estimating software and service writing is advantageous
Demonstrated ability to upsell services while maintaining integrity and customer trust
Excellent customer service skills with a friendly yet professional demeanor
Familiarity with mechanic work or technician experience is beneficial for understanding technical aspects of vehicle repairs
Prior experience handling cash transactions accurately in a fast-paced environment

Join us to be part of a vibrant team dedicated to delivering exceptional automotive care. Your expertise will help ensure our customers leave satisfied with their vehicles running smoothly!

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Orchard CDJR

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Dealership Service Advisor