The Service Writer has primary responsibility for working with and assisting Service Manager in scheduling all service requests, making sure all requests are complete and all parts have been ordered in advance where possible. The person filling this position will take the lead in all tracking functions, specifically monitoring the required hours to complete jobs and comparing that to the standard repair time issue to each job. This position will participate in afterhours support and in communicating customer issues as appropriate.

Responsibilities will include (but are not limited to):

Managing service sheets /and communicate with technicians and Parts as needed
Communicate with sales on special requests, including reviewing and following up on sales requests
Schedule all shop and road technician’s daily work; Post daily current status of jobs in shop area
Provide (Road/Shop) parts support by having parts documented and ready for use on a daily basis
Assist in taking service calls and relaying customer issues to Service Manager
Participate in afterhours/weekend service/parts support rotation
Parts runner to support field techs and provide backup support to parts as needed
Potentially loading/unloading of whole goods equipment and seeing that incoming customer equipment is identified
Assist in seeing that the shop and outside facility areas are keep in an orderly, neat, and safe manner
If assigned, perform monthly safety inspections and other safety related issues
Other duties as assigned

Qualifications:

Must possess strong communication (written and verbal), leadership and management skills, in addition to excellent customer service skills and the ability to assist and train end-users.
Strong analytical and problem solving skills.
Exceptional organizational skills.
Strong computer skills and proficiency with word processing and spreadsheet programs.
The ability to work on long and short-term projects with minimal supervision in a fast paced environment
The ability to work with engineering, purchasing, marketing, manufacturing, sales and service groups in the qualification and development of new products, product updates, product improvements, MYP, and warranty concerns.
Clean driving record required
High School Graduate or General Education Degree (GED) required; Some college coursework preferred

Oxbo offers competitive wages, paid time off/holidays, full benefit package including medical, dental, vision and life insurance, tuition reimbursement, potential profit sharing, disability insurance, and 401k plan with a generous company match.

We are committed to the principle of equal employment opportunity for all employees and applicants and providing employees with a work environment free of discrimination and harassment. Employment decisions at Oxbo are made without regard to race, color, national origin, citizenship status, gender or gender identity or expression, sexual orientation, age, disability, religion or belief, family or parental status, military or veteran status, domestic violence victim status, predisposing genetic characteristics and genetic information, credit history, salary history, known relationship or association with any member of a protected class, or any other status protected by federal, state, or local law.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Customer service: 3 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location: In person

Oxbo International Corporation

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Service Writer