Automotive BDC Director / Head of BDC Operations

Location: On-Site Only
Compensation: $85,000 Base Salary + Up to $2,000 Monthly Performance Bonus
Total Compensation Potential: $109,000+ Annually

About The Opportunity

We are seeking a high-level Automotive BDC Director to oversee a rapidly growing operation consisting of:

35+ BDC Agents
14+ Automotive Dealership Accounts
Inbound and Outbound Sales Operations
Internet Lead Management
AI and Digital Communication Platforms
Multi-Store Performance Management

This is a leadership role for a proven operator who has successfully managed large automotive BDC teams and can provide verifiable results and references.

This is not a 40-hour-per-week position.

We are looking for someone who understands what it takes to build people, drive performance, solve problems, recruit talent, hold accountability, and lead from the front.

If you are looking for a clock-in/clock-out management position, this role is not for you.

ResponsibilitiesLeadership & Accountability

Direct oversight of 35+ BDC representatives
Manage team leaders and supervisory staff
Hold daily accountability meetings
Develop performance improvement plans
Conduct difficult coaching conversations
Build a culture of ownership and accountability

Recruiting & Staffing

Recruit continuously
Maintain proper staffing levels across all accounts
Interview, hire, train, and onboard new employees
Reduce turnover through strong leadership and development

Performance Management

Monitor all dealership KPIs
Improve appointment set rates
Improve appointment show rates
Improve sold rates
Increase outbound activity
Drive lead response time improvements
Monitor call quality and customer experience

Coaching & Training

Review call recordings daily
Conduct individual coaching sessions
Train objection handling
Develop appointment-setting skills
Improve follow-up processes
Create accountability scorecards

Reporting & Analytics

Track all department KPIs
Present weekly performance updates
Identify trends and opportunities
Develop action plans for underperforming stores and agents

Required ExperienceNon-Negotiable Requirements

Minimum 5 years Automotive BDC Management experience
Experience managing large BDC teams
Multi-store automotive experience preferred
Strong understanding of dealership CRM systems
Proven history of improving appointment, show, and sold performance
Strong recruiting and staffing background
Experience reviewing and coaching phone calls
Ability to manage managers and team leads
Strong analytical and reporting skills

Verification Process

Candidates should expect a thorough vetting process.

We will verify:

Previous employment
Performance claims
Dealership references
Leadership references
Team size managed
Appointment and sales performance metrics

Candidates must provide professional references capable of verifying their accomplishments.

What Success Looks Like

Within the first 90 days:

Staffing plan established
Recruiting pipeline active
KPI scorecards implemented
Coaching process standardized
Accountability systems in place
Improvement in appointment quality
Improvement in show rates
Improvement in sold rates
Increased outbound activity across all stores

For immediate consideration, please email the following to david@paxtonmarketing.pro:

Current Resume
Three Professional References
A brief summary explaining why you are the right fit for this position
The largest BDC operation you have managed
Number of agents and stores under your responsibility
Current compensation package

Important

Due to the level of this position, only candidates with verifiable automotive BDC management experience will be considered.

All employment history, performance claims, and references will be thoroughly verified.

We are looking for a proven leader who can recruit, coach, hold accountability, improve metrics, and lead a 35+ person automotive BDC operation serving more than 14 dealership accounts.

If you have a documented track record of building high-performing teams and delivering measurable results, we want to hear from you.

Pay: $85,000.00 - $109,000.00 per year

Benefits:

Opportunities for advancement
Paid time off
Paid training

Application Question(s):

What was the largest automotive BDC operation you have overseen?
What were your monthly appointment averages?
Why are you the right person to lead a 35+ person automotive BDC operation?

Ability to Commute:

Fernandina Beach, FL 32034 (Required)

Work Location: In person

Paxton Marketing

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