Description:

As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane.

Regardless of your experience, there are specific qualities that all service advisors must share.

Great relationship person
Fantastic communication skills
An outward desire to help others
Incredible attention to detail
Follows directions
True to word(following through on all commitments)
Focus always on the customer
Always finishes projects
Great production manager
Great salesperson
Smiles even in the worst situations
Thrives in a structured and process driven environment
Always sell the value of the service or repair
Preforms incredible active deliveries

What to expect in this role:

Review your appointments – some may be set by a BDC representative or dealership website.
Greet and focus on customers when they arrive.
Perform a vehicle walk-around and inspect every vehicle.
Provide an estimate of the length of time the service visit will take.
Follow up with customers on the status of their vehicle via their preferred communication platform.
Advise customer of recommended maintenance or repair work needed to keep their vehicle safe.
Communicate frequently with technicians and parts associates.
Become an expert on product knowledge to assist with customer questions.
Meet or exceed targeted sales goals.
Follow up with customers post visit to ensure we met their expectations.

Requirements:

What are the requirements for this job?

Ability to provide an exceptional customer experience
Drive to achieve personal goals
Attention to detail
Communication and organizational skills
Constant follow up before and after the service visit
Valid driver’s license and an acceptable, safe driving record
High school diploma or equivalent

Pittsville Ford

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Automotive Service Advisor