Job Summary

Join our dynamic automotive team at Preferred CDJR of Muskegon as a Service Advisor, where you'll be the vital link between our valued customers and our skilled technicians. In this energetic role, you will greet customers, assess their vehicle needs, and provide expert guidance on repairs and maintenance. Your enthusiasm and mechanical knowledge will drive customer satisfaction, ensuring each client feels confident and well-informed about their vehicle’s care. This position offers an exciting opportunity to combine sales skills with automotive expertise in a fast-paced, customer-focused environment.

Duties

Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
Prepare detailed estimates using automotive estimating software, including collision repair, transmission work, oil changes, brake repair, tire service, suspension, shocks & struts, air brake systems, alignment, diesel engine repair, and other services
Communicate clearly with clients about recommended repairs and maintenance options while upselling additional services to enhance vehicle performance and safety
Coordinate with technicians to prioritize repairs and ensure timely completion of service orders
Manage service writing tasks accurately, including documenting vehicle issues, repairs performed, and parts used
Handle cash transactions and process payments efficiently while maintaining accurate records
Keep clients informed throughout the service process and follow up post-service to ensure satisfaction

Skills

Proven experience as a Service Advisor or in auto service management within a dealership or independent shop setting
Strong mechanical knowledge with hands-on mechanic experience preferred
Proficiency with estimating software and computer-aided vehicle damage estimating tools
Excellent customer service skills with the ability to communicate technical information clearly and professionally
Knowledge of automotive diagnostics, transmissions, oil changes, auto body repair, air brake systems, wheel alignments, suspension components, tire services, shocks & struts, brake systems, diesel engines, and other automotive repairs
Ability to upsell effectively while maintaining integrity and customer trust
Familiarity with dealership operations and service writing procedures
Valid driver’s license with a clean driving record; ability to drive company vehicles as needed

This role is perfect for motivated individuals eager to leverage their automotive expertise while delivering exceptional customer experiences. Join us in driving success—your energetic approach will make a real difference!

Pay: $51,119.05 - $61,562.72 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance

Work Location: In person

Preferred CDJR of Muskegon

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Automotive Service Advisor