Job Title: Business Development Center (BDC) Representative
Company: Premium Cars
Location: Miami, FL
Job Type: Full-Time
Hiring Immediately

About Us

Premium Cars is a fast-growing, customer-focused car dealership committed to delivering a high-quality automotive buying experience. We pride ourselves on professionalism, transparency, and building long-term relationships with our customers.

Position Overview

We are seeking a motivated and detail-oriented Business Development Center (BDC) Representative to join our team in Miami, FL. This role is critical in managing customer inquiries, generating leads, and setting appointments that drive dealership sales and service success.

If you are energetic, customer-focused, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

Handle all incoming sales and service inquiries via phone, email, text, and online platforms
Respond promptly to internet leads and follow up consistently
Schedule and confirm appointments for the sales and service departments
Maintain accurate customer records in the CRM system
Follow up with unsold prospects to nurture leads and drive conversions
Coordinate with sales staff to ensure smooth customer handoffs
Conduct outbound calls to generate new business opportunities
Track and meet daily, weekly, and monthly performance goals
Provide exceptional customer service to ensure a positive experience
Assist with marketing campaigns and promotions when needed

Qualifications

Previous BDC, call center, or customer service experience preferred (automotive experience is a plus)
Strong communication and interpersonal skills
Comfortable handling high call volumes and multitasking
Basic computer skills and familiarity with CRM systems
Highly organized with strong attention to detail
Self-motivated with a positive attitude and strong work ethic
Ability to work flexible hours, including weekends if needed

What We Offer

Competitive base pay + performance-based bonuses
Growth opportunities within the dealership
Supportive team environment
Paid training
Full-time, stable position

How to Apply

We are looking to fill this position immediately. If you are ready to join a dynamic team and grow your career in the automotive industry, apply today!

Premium Cars is an equal opportunity employer.

Pay: $2,500.00 - $6,000.00 per month

Experience:

Automotive sales: 2 years (Required)

Language:

English (Required)
Spanish (Required)

Work Location: In person

PREMIUM CARS OF MIAMI

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Business Development Center (BDC) Representative