Automotive Service Manager / Shop Operations Leader – $104K–$150K+

Location: Saint James, Long Island, NY
Schedule: Full-Time
Compensation: $104,000 – $150,000+ annually
Base Salary (DEPENDING ON EXPERIENCE): $2,000–$2,300/week guaranteed + performance bonuses

Position Summary

Promotive is hiring an experienced Automotive Service Manager / Shop Operations Leader for a well-established independent automotive repair facility in Saint James, Long Island, NY. This is a rare leadership opportunity for a true automotive professional who can run the front of the shop, manage workflow, lead technicians, handle customers, and jump into the shop when needed.

This is not an entry-level advisor role. We’re looking for a high-level operator with strong automotive knowledge, leadership ability, and the confidence to run daily operations like an owner. If you thrive in a fast-paced, high-volume environment and know how to balance customer satisfaction, profitability, and production, this could be the career move you’ve been waiting for.

Key Responsibilities

Lead daily shop operations in a high-volume independent repair facility
Manage workflow, dispatching, and technician productivity
Serve as the lead point of contact for customers and handle escalated concerns professionally
Open and close the facility while maintaining operational accountability
Sell automotive repair and maintenance services with integrity and professionalism
Hold technicians accountable for productivity, quality, and process adherence
Assist with diagnostics and repairs when necessary
Monitor shop efficiency, gross profit, ARO, and overall performance metrics
Utilize DVI systems and shop management software effectively
Support hiring, onboarding, and employee development initiatives
Help improve shop systems, workflow, and overall customer experience

Qualifications

5+ years of experience running or managing an automotive repair shop
Strong background in automotive service, diagnostics, and repair operations
Previous experience as a Service Manager, Shop Manager, Lead Advisor, Foreman, or A-Level Technician
Proven ability to manage high-volume workflow and technician dispatching
Strong sales, customer service, and conflict-resolution skills
Experience with DVI platforms and shop management systems such as Tekmetric
Understanding of gross profit management, workflow efficiency, and KPI tracking
Ability to lead from the front and maintain accountability within the shop
Professional appearance, communication skills, and leadership mentality
Valid driver’s license with clean driving record

Compensation & Bonus Structure

Guaranteed Base Salary

$2,000–$2,300 per week guaranteed (DEPENDING ON EXPERIENCE / SKILLS)
Expected annual base salary of $104,000–$120,000+

Performance Bonuses

Additional monthly bonus opportunities tied to:

Gross profit growth
Customer satisfaction and retention
Technician productivity and flagged hours
Shop efficiency and workflow management
ARO growth and comeback prevention

Bonus Potential Includes

Monthly gross profit bonuses
CSI / NPS customer satisfaction incentives
Productivity and operations performance bonuses

Expected total compensation for top performers:
$104,000–$150,000+ annually

Benefits

Medical contribution program
Employer contribution toward healthcare expenses
Paid holidays
Long-term leadership opportunity
Future growth and advancement potential
Opportunity for future percentage ownership participation
Stable, established independent shop environment
Ability to help rebuild and shape company operations

Why This Opportunity Stands Out

Established independent repair facility serving the community since 1971
High-volume operation with strong growth potential
Leadership role with real authority and influence
Opportunity to build systems, culture, and operational structure
Fast-paced environment for high-level automotive professionals
Ownership-minded culture focused on long-term success
Ability to lead both operationally and technically

Who Will Thrive Here

This role is ideal for someone who is:

Highly motivated and operationally driven
Strong in both sales and shop leadership
Organized, professional, and process-oriented
Comfortable managing people and production simultaneously
Capable of solving problems independently
Ready to lead a shop like it’s their own

Ready to lead from the front and build something great?
Apply today to connect with one of Long Island’s most established independent automotive repair facilities.

#IND-DOSA

Promotive

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