Position Overview

We are seeking a Customer Service & Logistics Coordinator to support daily shipping operations and customer communication. This role is responsible for coordinating deliveries with freight brokers and LTL carriers, tracking shipments, and assisting customers with questions regarding their orders.

The ideal candidate is detail-oriented, highly organized, and comfortable managing multiple tasks in a fast-paced environment.

Responsibilities

Coordinate shipment scheduling and deliveries with US freight brokers and LTL carriers
Track orders and shipments to ensure timely delivery
Communicate with warehouses, trucking companies, and logistics partners regarding shipment status
Respond to customer inquiries regarding order details, shipping updates, delivery timelines, and product information
Assist customers with resolving shipping or delivery issues
Maintain accurate shipping records and order information
Work closely with the sales and operations team to ensure smooth order processing
Monitor incoming and outgoing shipments and provide updates as needed
Help improve internal logistics and customer service processes

Qualifications

Strong communication and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong problem-solving skills
Comfortable working with email, phone communication, Excel, and Google Sheets
Professional and customer-focused attitude
Ability to work independently and as part of a team

Preferred Qualifications

Experience in customer service, logistics, operations, or supply chain
Experience working with freight brokers, trucking companies, or LTL shipments
Experience with order management or ERP systems
Interest in logistics, supply chain, or international business

Why Join R&J Flooring Supply

Opportunity to grow with a fast-growing company
Hands-on experience in logistics, operations, and customer service
Exposure to international supply chain and importing operations
Collaborative and entrepreneurial work environment
Opportunity for long-term career growth and advancement

Pay: $30.00 - $40.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

R&J Flooring Supply

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